Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

• Manage service creation/design processes to ensure fitness for use and for purpose of new design packages.
• Manage service creation projects and ensure it is progressing towards its targeted time frames and budget.
• Manage release management validation and test cycles according to Orange change and release management policies.
• Ensure documentations are developed, validated and maintained for existing and new security services/products.
• Manage pre-sales support activities and ensure that required technical support is provided to pre-sales and bid teams.
• Work closely with vendors, technology partners, and products managers to identify markets trends, customers needs, to maintain an efficient and competitive service portfolio.
• Manage Level 3 support activities and ensure timely resolution of customers' issues and fulfillment of operational KPIs and quality targets.
• People management responsibilities include recruitment, resources allocation, projects assignment, performance management, and people development.
• Ensure proper alignment of resources and effective utilization of skill sets for assigned projects/tasks.
• Develop and enhance the team skills up to the highest industry standards .
• Evaluate team members regularly through analysis of direct observation, peer feedback and customers' feedback.
• To produce and to present relevant security, performance, and financial reports to internal and to customers’ management and governance authorities as required.
• Expand and identify current and new business opportunities by strengthening client relationships.
• To keep up to date with emerging security trends, threats, best practices and standards (internal and external), regulations, and security enhancing technologies.
• Ensure adherence to Orange and Egypt MSC policies, processes, and standards.
• Any other responsibilities within the scope of the job profile as required.

• You are a mature professional with + 10 years of experience in IT/Telecom industry.
• At least + 3 years of proven management/leadership experience in multinational environment ; preferably in security domain or in customer service industry.

• Computer, Comm., or Electronics B. Eng, B.Sc. degree.
• Master degree is preferable.
• Professional accreditation in one of the following security certifications  ( CISSP, CISM,CISA, SANS GIAC, ISO27K, or equivalent) is required.

• Good working knowledge of  information security architectures, solutions , and industry standards & best practices.
• Good understanding of engineering methods and frameworks.
• Strong background of IT and networking architectures and technologies.
• Good understanding of ITIL processes.

• Strong customer focus, able to respond quickly and effectively to customers’ requests, and able to adapt to a fast changing customer landscape and challenges.
• Strong leadership and people management skills.
• Strong coaching skills and a passion for developing and leading high-performance teams.
• Experience working with virtual and remote team members and stakeholder.
• Exposure of working within a Matrix Management environment in large multinational organizations .
• Results-oriented, high energy, self-motivated..
• Excellent analytical and problem-solving abilities.
• Excellent verbal and written communication skills at all levels.
• Excellent data presentation and reporting skills.
• Excellent verbal and written English language skills, French language is a strong Plus.