Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

 

Orange Business – Digital Technology / Chief Operating Office / Performance Office

Context and Challenges

In a rapidly evolving business services environment, Orange Business is committed to delivering unique market positioning by combining IT services expertise with connectivity services.

Faced with increased competition from new entrants, Orange Business launched its Lead the Future plan in 2023 to foster greater flexibility and agility, enabling rapid adaptation to technological, regulatory, geopolitical, and competitive changes.

To accelerate growth and competitiveness, a series of transformation projects have been initiated, requiring us to redefine our operating models.

Job Scope

Within Orange Business, the mission of Digital Technology (DT) is to be a trusted technology partner, delivering outstanding digital experiences to customers, partners, and employees. We are currently reimagining our IT landscape to better serve the business. Digital Technology comprises approximately 1800 employees, primarily located in France, Morocco, Egypt, and India.

The Performance Office, within the Chief Operating Office of Digital Technology, drives business and operational excellence through:

• Performance KPIs – identification, management, measurement, and reporting.
• Project Management Office (PMO) – governance and standardization of project management practices.
• Transition Office – enabling successful transitions, delivering playbooks, and capturing lessons learned.
• Audit Office – ensuring continuous improvement, compliance, risk management, and audit readiness.

Audits Office – Job Scope, Roles, and Responsibilities

As the Performance and Audit Manager within the Audits Office, you will be responsible for the following key areas, aligned with Orange Group, Orange Business, and Digital Technology objectives:

• Global Process Management
• IS Audits – ISO 9001, ISO 20000-1
• IT General Controls (ITGC) and Enterprise Level Controls
• Risk Management

Key Responsibilities

• Manage and improve global information system processes (ISS-ISM) within the Orange Business Integrated Management System, sharing best practices, tools, risk management, and performance analysis across entities. Ensure continuous process improvement and readiness.
• Lead and coordinate IS audits (ISO 9001, ISO 20000-1), ITGC, and Enterprise Level Controls, ensuring compliance with internal policies, external standards, and regulatory requirements.
• Prioritize, mitigate, and track risks related to strategic initiatives, engaging with stakeholders and coordinating with Group Risk Governance for regular reporting.
• Develop and automate artifacts collection for IT audits (ISO 9001, ISO 20000-1). Collaborate with relevant tools teams to digitize parameters and enable system capture.
• Conduct root cause analysis and lead continuous improvement initiatives to enhance process maturity.
• Collaborate with internal and external auditors during audits, preparing documentation and ensuring audit readiness.
• Implement and monitor control frameworks aligned with ISO standards and regulatory requirements.
• Report audit findings, progress, and risk mitigation actions to senior management.

Technical Competencies

• Organization and Business Process Management (BPM): Deep understanding of organizational structure, services, and IS tools supporting processes.
• Performance Management & Data Analysis: Ability to define KPIs, interpret data, and utilize analytical tools (e.g., Power BI).
• ISO Standards Knowledge: Application of ISO 9001, ISO 20000-1 within the management system.
• Stakeholder Management: Facilitate audits, ensure compliance, and support teams to meet audit requirements.
• Risk Management & Root Cause Analysis: Identify, assess, and manage risks associated with processes.
• Documentation & Automation: Develop and automate artifacts collection for audits, working with IT teams to digitize parameters.
• Project Management: Plan, execute, and monitor process improvement projects.
• Continuous Improvement: Deploy and lead initiatives to enhance process efficiency and effectiveness.
• Audit Readiness: Prepare teams and processes to meet audit requirements.

Other Skills

• Strategic Planning: Define and implement a vision and strategy for global processes aligned with company objectives.
• Leadership: Lead, motivate, influence teams and stakeholders and collaborate with other process leaders.
• Change Management: Manage organizational change initiatives effectively.
• Decision-Making: Make informed decisions to implement effective solutions.
• Customer Orientation: Focus on internal and external customer needs, enhancing customer experience.
• Communication Skills: Excellent written and verbal communication for reporting and stakeholder engagement.
• Workshop Facilitation & Reporting: Conduct audit workshops, governance calls, and prepare reports.
• Multicultural Environment: Ability to work effectively across diverse teams.
• Self-Starter & Disciplined: Autonomous, proactive, and metrics-driven.
• Language Skills: Proficiency in French is a plus.

Profile

• Experience: 15+ years in enterprise transformation, audits, risk management, and process management.
• Industry Knowledge: Telecom operations experience is a bonus.
• Certifications: ISO 9001, ISO 20000-1 (OBISO 27001 is a plus) and audit certifications preferred.
• Skills: Strong reporting, stakeholder management, documentation, and automation skills.

• Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
• Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working) 
• Professional development: training programs and upskilling/re-skilling opportunities
• Career growth: Internal growth and mobility opportunities within Orange 
• Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events 
• Reward programs: Employee Referral Program, Change Maker Awards

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.