Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

Objective:

• To deliver business solutions as per the needs of the DCM Infrastructure Manager and Head of DCM, utilizing various tools and technologies to reduce end-user workload.

Key Accountabilities:

• Provide L2/L3 support to address production issues for assigned applications within defined SLAs.
• Coordinate technical sessions with Tech Leads, Development Manager, and Head of DCM.
• Perform diagnostic analysis of the network.
• Plan and implement solution upgrades for optimal performance.
• Identify and resolve faults/errors in the platform.
• Respond to solution cybersecurity threats.
• Ensure the solution platform is updated to the latest releases.
• Liaise with vendors and contractors for solution products and services.
• Oversee all aspects of application security.
• Maintain the Disaster Recovery Plan.
• Manage technical or security-related audits.

Key Result / Decision Areas (Outcomes):

• Suggest and implement technical solutions for requirements.
• Ensure all operational activities are performed satisfactorily within agreed SLAs and processes.
• Responsible for technical documentation, coding accuracy, software configuration, version control, and code reviews.
• Focus on producing quality technical specifications, familiarizing with the application’s code base, and debugging code.
• Establish guidelines for maintaining secure and high-quality applications.
• Support the team in resolving critical issues and setting up the correct architecture of applications.
• Prepare and update development documents.
• Manage software using version control software.
• Support regression and integration testing.

Educational background:

• B.Sc. in computer science or equivalent
• Fluent in English, French is a plus

Professional Experience:

• 5+ years in Microsoft SharePoint solution design & maintenance
• Preferred: 2+ years as Solution Architect & management

Required Technical Knowledge:

• Deployment of MS solution on MS Windows server infrastructure
• Support and Management of MS Solutions: Active Directory, SharePoint and SQL.
• Microsoft Platform as a Service: MS Windows server and Active Directory.
• Network component: LAN/WAN, Firewalls, Load balancer, HTTP/S, FTP, SMTP and TCP/IP.
• Well-versed in Visualization methodologies with knowledge of VMware/Hyper-V.

Required Technical Skills:

• Troubleshooting skills in: MS Windows Server, SharePoint software, SQL and Antivirus solutions
• Storage, Database backup/restore management
• Solution updates validation and upgrades to achieve optimal performance.
• Hands-on experience with performance analysis tools network, storage, ULS logs and MS windows events.
• Documentation Skills: Technical documentation and presentation skills

Technical skills are a plus:

• PowerShell Scripting.
• Knowledge of Workflow manager and SharePoint designer. 
• Integration Knowledge: Overview of on-prem/cloud integration solutions 
• Knowledge of Data analysis and Power Platform components.
• UI Technologies: Familiarity with UI technologies and security protection solutions

Professional and Behavioural Skills:

• Agility: Adaptability to change
• Flexibility: Willingness to adjust to new situations
• Innovation: Creative problem-solving
• Results Driven: Focus on achieving outcomes
• Communication: Effective verbal and written communication
• Prioritization: Ability to balance multiple tasks
• Global Effectiveness: Ability to work in a global context
• Customer Service Orientation: Commitment to customer satisfaction
• Operational and Financial Excellence: Focus on operational efficiency and financial management
• Knowledge and Development: Continuous learning and improvement
• Teamworking and Networking: Collaboration and relationship-building skills
• Interpersonal Skills: Strong interpersonal skills, commitment and a results-oriented mindset.

• Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
• Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working) 
• Professional development: training programs and upskilling/re-skilling opportunities
• Career growth: Internal growth and mobility opportunities within Orange 
• Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events 
• Reward programs: Employee Referral Program, Change Maker Awards

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.