Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

We are seeking a dedicated and proactive Technical Support Specialist to provide monitoring, maintenance, and end-user support for Supply Chain Operational platforms and projects. In this role, you will ensure smooth operations, effective incident management, and excellent customer service in alignment with our internal procedures and a strong focus on user satisfaction.

Key Responsibilities

1. Incident & User Support:

Provide timely technical support (verbal and written) for end-users across the following areas:

Incident Management

Support Requests

User Account Management

Event Management

Internal Communication Management

Coordinate with internal stakeholders and follow up on user needs within the Orange ecosystem.

Ensure clear and professional communication of platform functionalities and support processes.

2. Data Workflow Monitoring:

Monitor data workflows across various tools and systems.

Ensure seamless integration and data quality.

Proactively identify and communicate issues to relevant flow owners.

3. Service Quality & Continuous Improvement:

Participate in transversal projects and provide constructive feedback.

Contribute to weekly steering committees, peer sharing sessions, and service improvement initiatives.

Promote best practices and improvement plans in day-to-day operations.

4. Functional Support & Training:

Support the functional use of multiple projects and platforms.

Ensure proper documentation and knowledge sharing of all training received.

Respond to queries related to the assigned reporting portfolio.

5. Customer Relationship Management:

Foster strong customer relationships through professional communication and support.

Implement best practices to enhance user satisfaction and service delivery.

Required Knowledge & Experience

Strong written and verbal communication skills.

Understanding of Customer Relationship Management (CRM).

Familiarity with Service Level Agreements (SLAs) in a support environment.

Excellent PC literacy and application knowledge.

Previous experience in advanced technical support or testing is an advantage.

Key Skills & Abilities

Excellent interpersonal and customer-facing skills

Strong relationship-building skills across multicultural teams

Solid presentation, organizational, and time management skills

Team-oriented mindset with proactive problem-solving abilities

Ability to work under pressure and manage multiple priorities

Self-motivated with a strong willingness to learn and grow

Flexible with working hours and responsive to changing business needs

Results-driven, with strong incident resolution and analytical capabilities

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We believe in investing in our people. As part of our team, you’ll benefit from a supportive, collaborative environment that encourages growth, innovation, and work-life balance. Here's what you can expect:

Competitive Salary Package – Reflective of your skills and experience.

Learning & Development Opportunities – Access to internal and external training, certifications, and career advancement programs.

Performance-Based Incentives – Recognition and rewards for outstanding contributions.

Modern Work Tools & Environment – Technology and support to help you thrive in your role.

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.