Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

Change Management:

• Process standard/complex change requests at the system and infrastructure level for clients.
• Update and configure standard/business applications for clients.
• Plan upgrades and major changes to ensure reliability and availability.
• Act as the main point of contact/support for clients regarding essential changes to their systems.
• Provide inputs to the team for change requests requiring advanced skills.
• Work with the project manager to establish new change management processes for specific needs, particularly in the context of transformation.

Incident Management:

• Provide level 2 support by addressing escalated issues, resolving errors, and developing technical solutions and process improvements.
• Identify recurring issues, analyze root causes, and provide sustainable solutions.
• Restore service as quickly as possible after a service outage incident.
• Escalate unresolved incidents to other teams with in-depth diagnostics.
• Be capable of providing expert support during major incidents.
• Participate in crisis management activities and technical escalations.

Reporting and Communication:

• Actively communicate with the client to correctly identify and resolve issues and manage their expectations.
• Build strong relationships with internal and external stakeholders to maintain and improve user service and enhance knowledge and information sharing.
• Promote a proactive and service-oriented culture within the team.
• Provide reports on operational issues to the manager.
• Conduct technical debriefings with the manager on operational issues.

• Bilingual: English and French, both written and spoken.
• IT Skills: Virtualization, Networking, Linux Server, Windows Server, and Backup.

Knowledge:

• Information Systems.
• System administration in virtualized environments.
• ITIL processes and standards.
• Incident and change management.
• Client relationship management.

Skills:

• Excellent time management, organizational, and communication skills.
• Strong customer service skills.
• Proactive, self-motivated, and determined attitude.
• Professionalism.
• Ability to work under pressure and manage multiple tasks.
• Persistence and willingness to learn.
• Ability to build good relationships with local and international teams.
• Good interpersonal, team cohesion, and leadership skills.
• Strong IT/communication and problem-solving skills.
• Flexibility regarding working hours.

Education, Qualifications, and Certifications:

• Minimum: Degree in a field related to information technology.
• Preferred certifications: Linux and/or Windows, VMware, Networking.

Experience:

• Minimum of 4 years of experience in a medium/large production environment.
• Experience in virtualization and advanced knowledge in infrastructure management will be an asset.
• Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world.

Flexible work environment : Flexible working hours and possibility to combine work from office and home (hybrid ways of working) 

Professional development : training programs and upskilling/re-skilling opportunities

Career growth : Internal growth and mobility opportunities within Orange 

Caring and daring culture : health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events 

Reward programs : Employee Referral Program, Change Maker AwardsTop of Form

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.