Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

Your Role: Customer Journey Epic Owner

As the Epic Owner, you will be accountable and responsible for delivering strategic epics that enhance customer journeys. You will work closely with Business Owners (BOs), stakeholders, and cross-functional teams to shape, develop, and deliver epics aligned with strategic objectives and customer needs, following SAFe principles.

Your responsibilities include leading the end-to-end lifecycle of epics, ensuring dependencies are managed, stakeholder alignment is maintained, and value is maximized. You will operate within the SAFe delivery model, supporting continuous validation, prioritization, and gap resolution.

Key Responsibilities

§ Epic Definition & Alignment: Collaborate with Business Owners and stakeholders to shape and understand the overall capability area, owning specific epics with detailed scope and objectives.

§ Dependency & Impact Management: Understand adjacent epics and work to align dependencies, impacts, and data exchanges across entities (DEF, OBF, OBI, GDO, etc.).

§ Epic Development & Detailing: Lead the development of epics, leveraging existing knowledge, documenting requirements, personas, data points, and business needs using standard templates.

§ Stakeholder Engagement & Validation: Connect with relevant stakeholders across entities through recurring working sessions, ensuring all perspectives are considered, validated, and signed off.

§ Content & Requirements Management: Develop and prioritize epic requirements, ensuring alignment with customer needs and stakeholder expectations. Use the L4 process to map tasks, roles, data exchanges, and sequence steps.

§ Dependency & Gap Management: Identify, track, and support resolution of gaps or divergences at capability or epic level, mobilizing stakeholders for decision-making.

§ Alignment & Collaboration: Coordinate with other workstreams (e.g., P&M, Digital Exposure, CDIO) and adjacent epics to ensure coverage, dependencies, and synergies.

§ Reporting & Governance: Provide regular updates on epic progress, risks, and decisions to BOs and stakeholders, following the SAFe funnel lifecycle and LPM process.

§ Plan & Track: Shape and manage the epic delivery plan, ensuring alignment with overall area objectives, and report on progress, RAID items, and escalation needs.

Your Superpowers

We are seeking a strategic and collaborative leader with proven experience in managing epics within SAFe environments:

§ SAFe Expertise: Deep understanding of the SAFe framework, with experience in managing large-scale epics and dependencies.

§ Leadership & Facilitation: Ability to lead cross-functional teams, facilitate stakeholder sessions, and drive consensus.

§ Customer-Centric Mindset: Strong focus on delivering value aligned with customer needs and business goals.

§ Analytical & Problem-Solving Skills: Skilled in assessing impacts, managing risks, and resolving dependencies.

§ Excellent Communication: Clear, persuasive, and structured in stakeholder engagement and reporting.

§ Change & Gap Management: Experienced in identifying gaps, supporting resolution, and managing change within complex environments.

§ Organizational & Planning Skills: Capable of shaping detailed epic plans, tracking progress, and ensuring timely delivery.

• Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
• Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working) 
• Professional development: training programs and upskilling/re-skilling opportunities
• Career growth: Internal growth and mobility opportunities within Orange 
• Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events 
• Reward programs: Employee Referral Program, Change Maker Awards

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.