Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

This valuable and critical post consists of below mandatory responsibilities

SAV - Incident Management -

1. Training of new comers to integrate BOS - Standard Customer Service Desk

2. Continuous Training on process / technologies to be respected for ticket management.

3. Continuous audit of incident tickets for continuous improvement and correct areas of mis understanding for the staff and Team Performance.

4. To take over new training from GCS and cascade to Operational Team.

5. To ensure the technical proficiency of the team members are to the highest level.

9. Raise any concern of quality to the Team's Manager.

10. Participation in weekly meeting with Practice Leads.

11.  Ongoing Coaching of team members of existing processes , Technologies as and when required.

12. To ensure that change or new processes are rapidly cascaded to the team members and a sound follow-up is done to ensure full adherence

13. To work closely with Team Supervisors on Incident tickets - Investigating defects and 'relecture'

14. To assist the management of the department to attain and sustain a Green Dashboard. To participate actively in process and Improvement Plans

15. To bring innovation and ideas so as to streamline the production

16. To generate ideas for the automation and simplification of our processes.

1. A perfect understanding of the GCS SAV ecosystem

2. A sound knowledge of SAV Technologies and Processes

3. Good posture of delivering trainings

4. Listening and questioning skills

5. Techniques for effective feedback for development

6. Promoting learning

7. Communication Skills

8. Sense of Organizational Excellence

Additional Information

Degree in Computer Science, Appilication or Beng Telecommunications, Electronics

At Least specialist or Expert in OCF team knowing already the processes and products

Min 3 years as Specialist with a sound knowledge of Front Office, BOS, BOA and PAI processes

• Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
• Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working) 
• Professional development: training programs and upskilling/re-skilling opportunities
• Career growth: Internal growth and mobility opportunities within Orange 
• Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events 
• Reward programs: Employee Referral Program, Change Maker Awards

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.