Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

The responsibilities will include but not limited to

- Mobility Operations International team is one of the Security support teams that is responsible for the incident/change/release management to support the end to end mobility Solutions.
- Resolve service incidents by troubleshooting & solving faults reported through: BEM Alarms, Oceane and Remedy Cases or CSM/CSD/COM signed emails or any other tools.
- Perform service changes by assessing risk and implementing requests reported within the agreed Change Management process through: MSCT , CCS and MACHX change requests or Diapason Email requests
- Resolve service problems by performing root cause analysis and designing action plans for unknown errors reported through: Problem Management Dashboard, BEM Alarms, Oceane and REMEDY Cases or CSM/CSD/COM signed emails or any other tools.
- Maintain the MOI Incident and Change management activity Backlog up to date on daily basis
- Plan and perform Service Improvement plans for the customers if needed.
- perform technical & management escalation as implied by the escalation process to ensure security tasks are progressing toward resolution and/or completion.
- Provide trainings to New Comers.
- Act as a point of reference for both Technical and Processes inquiries from other team members or external customers.
- Generate Daily/Weekly/Monthly/Semi-Annual and Annual reports.
- Perform weekly/Bi-weekly Tickets Audits and ensure that all the regulations and processes are followed in the tickets
- Hold complete delegate responsibilities such as attending meetings , manage team resources in the absence of the team manager.
- Represent the Mobility team in internal or external meeting
- Comply to any additional tasks that will be assigned by the team manager

Must have

- At least 6 years of professional experience.
- At least 4 years of IT/Network security support technical experience.
- Very good understanding of network security technologies (IPSec, VPN,AAA,CISCO security, PKI, RAS, RADUIS,TCACS, Firewalls, Antivirus and SSL.
- Excellent understanding of IT & networking fundamentals
- Excellent phone business communication & facilitation skills
- Good understanding of the mobility and managed authentication services (Legacy BAS, Purple SAS ,New BAS , Nortel IPSec, Managed PKI Services, Secure my device, IP Dial and Juniper SSL).
- Good understanding of ITIL incident & change management processes.
- B.Sc degree in computer, communication or electronics engineering.
- Fluency in English both Written and spoken
- Very good communications Skills

Nice to have
- Certification in CCNA Security, CCSP and Linux Redhat
- Soft skill / business courses (Time management, facilitation skills, interpersonal skills, etc ...)
- Fluency in French both written and Spoken

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

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