Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

Location: Cairo
Team setup: New dedicated team for large Customer

Customer Business: a global integrated energy company

((((Language requirements: Advanced level of both French and English are mandatory ))))

Team Mission:

The RUN team is responsible for maintaining the operational and security conditions (MCO/MCS) of cybersecurity solutions deployed across more than 220 industrial sites globally for our Customer . Our mission is to ensure continuous, reliable, and secure service delivery aligned with defined SLAs.

Interlock:

Daily collaboration with Level 3 engineers and the team manager.

Interface with L1 support, deployment teams, and cyber operations (France).

Coordination with the Customer incident and change management stakeholders.

Roles and Responsibilities:

Monitor IT and security systems to ensure optimal performance and uptime.

Analyze and resolve incidents escalated from Level 1 with moderate complexity.

Execute changes on managed technologies (as part of change management).

Update technical documentation and operational procedures.

Participate in preventive maintenance and system updates.

Collaborate with N3 Engineers on complex investigations and remediation actions.

Communicate effectively with internal and customer teams in both English and French (B2 level).

Coverage:

8am-7pm 5 days a week on French and Belgian working days
Standby arrangement for major events (GOLD level services only)
 

Required Qualifications:

Education: Bachelor’s degree in Computer Science, Information Security, or related field.

Experience: 5+ years in IT/security operations or system administration.

Certifications/Skills (at least some of the following):

Trellix ePO (AV)

Microsoft Defender / WSUS / Print Services (MCSA 70-411 or equivalent) > Windows Server

Wallix (Remote Access Manager and Bastion)

Cybereason (EDR)

Zscaler (SDWAN Branch Connector)

Infoblox (NTP)

System administration (Windows and Linux)

Required with less priority:

Syncovery (backup solution)

Silversield (data transfer)
SIOTH (orchestrator)
Qlikview (Reporting/dashboard)

Plus, to have, working on the productions of the following vendors

Fortinet ,Palo Alto ,CISCO and F5
 

Languages:

French: Minimum B2 level (spoken) – required 

English: Strong written and spoken skills required – equivalent to B2 or higher
 

• Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
• Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working) 
• Professional development: training programs and upskilling/re-skilling opportunities
• Career growth: Internal growth and mobility opportunities within Orange 
• Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events 
• Reward programs: Employee Referral Program, Change Maker Awards

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.