Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

• Provide a professional first technical point of contact for the customer
• Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
• Provide updates as needed to the customer in order to meet performance objectives.
• Ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process
• Perform technical escalations in line with company procedure.
• Monitor systems, customer networks and products, and deal with alerts and events as appropriate.
• Liase and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.
• Undertake any other reasonable task as assigned.
• Ability to build relationships with peer and management levels both with clients and the company management
• Proactive, self motivated and determined attitude.
• A determination to process tasks according to pre-defined processes is essential

• Engineering degree (B.Sc.)
• 0 to 1 year relevant technical experience.
• Fluent French is a must
• Excellent customer skills as well as interpersonal and communication skills
• Good time management, and organizational skills.
• Ability to work under pressure and deal with multiple tasks.
• Strong CCNA Knowledge, certificate is a plus.
• Problem solving skills
• Proficient in English

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.


• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).


• Professional Development: training programs and upskilling/re-skilling opportunities.


• Career Growth: Internal growth and mobility opportunities within Orange.


• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.


• Reward Programs: Employee Referral Program, Change Maker Awards.