Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

• Act as level 1 escalation and engage crises management process if needed on that level
• Responsible for maintaining the score card for the whole team on monthly basis
• Following up on incidents on day-to-day basis
• Engage in SIP or any improvement plans with the service management team.
• Work with management on team training plan
• Work with management on service acceptance
• Work with management on incident auditing for team members
• Work on preparing Rosters for the team and handle changes through the month
• Ensure incidents are allocated to the most appropriate next step as part of the incident flow process and perform technical escalations in line with company procedures
• Liaise and refer issues to correct/ relevant resolution entities and other vendors as appropriate
• Build relationships with peer and management levels
• Follow up on the team KPIs, and communicate to team members ways to improve it
• Owns the chronic and complex problems / incidents and drive those incidents for quick and efficient solution
• Determination to process tasks according to predefined processes is essential
• Provide technical assistance to the customer service management organization for the creation of the Root Cause analysis ( RCA)
• Lead communication in complex situations with internal and external stakeholders
• Undertake any other reasonable task assigned by management

• At least one year of experience in service operations.
• Strong knowledge in MS Office, especially Excel.
• Good communications, time management skills.
• Multi-tasking and works under pressure.

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.


• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).


• Professional Development: training programs and upskilling/re-skilling opportunities.


• Career Growth: Internal growth and mobility opportunities within Orange.


• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.


• Reward Programs: Employee Referral Program, Change Maker Awards.