Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

Key Responsibilities:

• Manage contractual obligations, monitor performance and mitigate risks.
• Assessment & qualification of the complexity of Client requirements in the request to cash area
• Design the request to cash solution in line with this bid strategy: solution description, costing (incl. resource forecasting), texting, value proposition description
• Lead Request to Cash activities, including solution design, service creation and vendor management.
• Oversee program delivery for small to medium enterprise accounts, ensuring scope, schedule, quality, and financial targets are met.
• Build and maintain strong client relationships, acting as the primary point of contact.
• Lead cross-functional teams, coordinate project activities, and ensure high customer satisfaction.
• Drive continuous improvement initiatives to enhance service delivery and operational efficiency.
• Manage P&L (profit & loss), identify upselling opportunities, and contribute to account strategy.

Knowledge and Abilities

• Comprehensive knowledge of OBS products, processes & tools and the associated organizations
• Solid organizational proficiency, effective coordination, communication, presentation, synthesis, and reporting skills
• Client-focused with good interpersonal & negotiation skills
• Teambuilder, experienced in working with different cultures and virtual matrix teams
• Ability to innovate and find improved ways of doing things
• Experience with process development and optimization
• Good industrialization spirit
• Good understanding of the telecoms and IT industries
• Integrating project work with Knowledge Management concepts and principles
• Good leadership skills and ability to work effectively in demanding situations
• Good business and financial acumen
• Proficient in written and spoken English & German
• Sound knowledge of the MS Office suite

Education, Qualifications, and Certifications

• Degree in business, science, or relevant area, or equivalent relevant experience with a demonstrable commitment to self-development
• Agile Synergy Practitioner Certification
• ITIL Foundation Certification
• Optional: CMM/CMMI, PMP, PgMP, Prince2, MSP, Six Sigma certifications

Experience

• Minimum of 5 years of client-facing experience in the telecom or IT industry
• Experience in building client relationships at a strategic level
• Experience managing geographically distributed teams
• Proficiency in developing, documenting, and optimizing processes
• Experience working in an international environment

• Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
• Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working) 
• Professional development: training programs and upskilling/re-skilling opportunities
• Career growth: Internal growth and mobility opportunities within Orange 
• Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events 
• Reward programs: Employee Referral Program, Change Maker Awards

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.