Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

Key responsibilty will be Meraki level-2 support

Online support to the customer by Chat for front usageAnswer customer question for any question about site delivery (including self installation)

Online support to the customer by Chat for front usageAnswer customer question for any question about site delivery (including self installation)

Validates site addressesCompletes the commercial order entry in the legacy commercial system (GOLD)initiate the technical order entry within the technical ordering system and the provisioning systemsreceives the configuration information (SRF2 parameters) from the HQ CustomerHandover to ST/CM&RM team

is responsible for local access resource booking and allocation.is responsible of the equipment ordering through the standard supply chain process. He requests staging and shipment in order to meet the target installation date.is responsible of the installation and must therefore ensure the readiness of all the required components for a successful installation/migration : circuit, equipment, human resources on customer side ;notifies all stakeholders of upcoming installation/migrationfinalizes the technical order entry within the technical ordering system and the provisioning systems 

releases the technical order in to the provisioning systemClear and single authority and ownership for the layer 2 and basic configuration tasks of a specific order 

Single ownership of the configuration creation and the testing of the created configuration

resource allocation and meshing order creationLayer 2 configuration creation if required or supervision of the layer 2 configuration generation by batchAccess tests execution

Clear and single authority and an end to end ownership for all the final configuration tasks of a specific order

Single ownership of the final configuration creation and the testing of the created configuration

Router final configuration creation,Router final configuration upload,Gateway configuration creation if requested.

Good Knowledge on some of the following: TCP/IP, OSPF, EIGRP, BGP4, RIPV2, MPLS, VPN,Linux,Vmvare,Red hat open stack,Juniper Contrail,Ciena Blueplanet,Scripting,Good knowledge on Meraki

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.