Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

Point of contact for complex operational requests

24/7 availability for On call and Non Business hours planned activities

Managing the day-to-day activities of the team (Incident, Change, vulnerability , patch Audits)

Motivating the team to achieve organizational goals.

Resources allocation and assignment of L2 expert per technology according to priority

Provide activity KPI per technical domain

Leading the skill management and knowledge sharing activities for the team

Ensure OPS offer processes are applied

Engage all stakeholders in periodical service review with L3, L2 offer referent, supplier, etc..

Contributes and ensures the contribution of the team to all improvement plan

Initiates and leads opportunities of continuous improvements

Provide technical RCA and follow up with all stakeholders

Ensure SWAN/Jira tickets follow up per offer

Minimum 7 years of overall professional experience.

2-5 Years of experience in Cloud based application system

2-3 Years of experience leading teams of engineers and IT specialists

Computer, Communication or Electronics MIS, B.Sc. or B.Eng. Degree.

Soft-Skills / Business Courses & Certification (time management, negotiation/communication skills...).

Excellent understanding of systems technologies (operating systems, Hardware servers including blade/rack mounted servers, virtualization,  storage, and backup).

Excellent understanding Network Architecture, Backup/ Restore, Storage Area Networks and Monitoring Solutions.

Excellent communication, facilitation and customer facing skills.

Very good understanding of systems related products (Microsoft Windows 2K/2K3/2K8/2K12, VMWare, NSX, VCD, DNS/DHCP, Linux, vBlock, NetApp, NetBackup, Veem backup, HP3PAR, Isilon, Bladelogic, Zerto).

Very good understanding of project management.

Very good technical reporting skills.

Certifications of MCSA and VCP is required, MCSE, MCITP, Citrix and Hyper-V are a plus.

Fluent English speaking.

Fluent French speaking is a very good plus.

• Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
• Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working) 
• Professional development: training programs and upskilling/re-skilling opportunities
• Career growth: Internal growth and mobility opportunities within Orange 
• Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events 
• Reward programs: Employee Referral Program, Change Maker Awards

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.