Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

¿         Ensure all data network/Collaboration infrastructure operating at hardware and software release levels recommended by Vendors or at approved levels within Orange Engineering Guidelines. 

¿         Coordinate with cross-functional teams to ensure all aspects of the release are ready (development, testing, deployment).

¿         Ensure that proper documentation and communication are in place for each release.

¿         Ensure that proper versioning practices are followed for software or system components being released.

¿         Manage the release notes, ensuring that they reflect accurate and up-to-date information.

¿         Monitor the system post-release to identify any issues or bugs that were not detected earlier.

¿         Review and assess non standard activities submitted by customers/internal teams .

¿         Evaluate the potential impact, risk, and benefits of the proposed changes.

¿         Ensure changes align with business goals and IT strategy.

¿         Perform Feasibility study and risk assessment of new changes

¿         Change catalogue exceptional cases study if needed and optimization

¿         Involved in the initial kick-off of new projects to share concerns/processes for change and release management process

¿         is responsible for overseeing the planning, scheduling, and coordination of releases/changes, ensuring that software or system changes are deployed effectively and without disruptions.

¿         Organize CAB reviews when needed and on request, emergency CABs to discuss release/change activities 

¿         Maintain and publish needed dashboard and monthly reporting on time 

¿         Provide KPIs on Change and release activities (Right on time, right first time success). 

¿         Improve regularly process (notifications, documentation ...), performing its concept for audit prerequisites. (RFC , PIR ,ATP) 

¿         Ensure the release/change process is automated and streamlined for efficiency.

¿         Monitor the release/change for potential issues and act on feedback from the team and stakeholders.

¿         Communicate activity schedules, updates, and issues to stakeholders and customers.

¿         Collect feedback from users and stakeholders to evaluate the release/change and apply any lessons learned to future releases.
 

Background:

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• Engineering, Computer Sciences or Telecommunications degree.
• 4-6 years on IP Telephony experience/ Data services
• ITIL V4 (certificate is a must)
• MS teams /AudioCodes 
• CCNA/CCNP collaboration certificate 
• MPLS/SDWAN basics 
• Project management certificates is a plus 

Skills:

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• Good interpersonal and communication skills
• Good time management, and organizational skills
• Taking charge of complex projects and ensuring successful delivery in time
• Customer centric Attitude
• Proactive, self-motivated
• Problem Solving Skill
• The ability to combine in-depth technical knowledge with outstanding customer service skills
• Customer facing skills.
• Ability to deal with multiple teams
• Good Presentation skills.

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.