Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

The Level 1 Security Service Desk Analyst will be the first point of contact for all security-related incidents and requests. This role involves identifying, diagnosing, and resolving security issues promptly while ensuring excellent customer service and maintaining the security posture of the organization.

Key Responsibilities:

Incident Management:

Respond to and triage security incidents and alerts received through various channels (phone, email, ticketing system).

Conduct initial diagnosis and categorize incidents based on severity.

Escalate incidents to Level 2/3 security teams as necessary.

Request Fulfillment:

Handle security-related service requests, such as user access provisioning, password resets, and account modifications.

Ensure requests are fulfilled in compliance with company security policies and procedures.

Monitoring and Detection:

Monitor security dashboards and alerts from various security tools (SIEM, antivirus, firewall).

Identify potential security threats and vulnerabilities and take appropriate action.

Documentation and Reporting:

Maintain accurate and detailed records of incidents, requests, and actions taken.

Generate and distribute regular security reports to management.

Customer Service:

Provide excellent customer service to end-users, ensuring clear communication and timely resolution of issues.

Educate users on security best practices and company policies.

Collaboration and Communication:

Work closely with other IT and security teams to resolve incidents and improve security posture.

Participate in team meetings and contribute to the continuous improvement of security processes.

Soft Skills

Fluent in both French and English (oral and written).

Excellent customer oriented skills.

Good interpersonal and leadership skills.

Time management, organizational and communication skills.

Proactive, self motivated and determined.

Ability to build relationships with clients and team located outside Mauritius

Presentation skills.

Professional image

Technical Skills

Good Knowledge of Unix/Linux and windows

Good Knowledge of  TCP IP, SMTP/POP3, DNS, Proxy, etc

Good knowledge of Networking.

Ability to work under pressure and to deal with multiple tasks.

Good IT/communications background with analytic and problem solving skills.

Excellent PC skills and application knowledge.

Ability to work 24/7

Excellent team spirit

Orange Business is an Equal Opportunity Employer. We are committed to a diverse workforce and do not discriminate on the basis of age, gender, race, ethnic origin, sexual orientation, gender identity or gender expression, religion/belief, national origin, marital status, disability or veteran status.

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.