Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

Problem Identification: Analyze recurring issues and identify root causes to prevent future occurrences and achieve significant incident reduction.

Collaboration: Work closely with technical teams, stakeholders, and customers to facilitate effective problem resolution.

Documentation: Maintain accurate records of problems, solutions, and processes for future reference.

Reporting: Generate reports on problem management metrics and trends to inform management and improve processes.

Process Improvement: Develop and implement strategies to enhance customer support processes and reduce problem resolution time.

Training: Provide guidance and training to support staff on problem management best practices.

Customer Communication: Keep customers informed about the status of their issues and ensure their satisfaction with the resolution process.

Compliance: Ensure adherence to company policies and industry regulations in problem management practices.

Continuous Improvement: Participate in initiatives aimed at improving overall customer support quality and efficiency.

Event Correlation: Manage logical event correlation for efficient day to day operations.

Egypt Customer Support - GCS

• Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
• Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working) 
• Professional development: training programs and upskilling/re-skilling opportunities
• Career growth: Internal growth and mobility opportunities within Orange 
• Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events 
• Reward programs: Employee Referral Program, Change Maker Awards

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.