Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

Technicien Service Client (TSC)

As a skillful network engineer, a TSC is responsible for setting up client networks, troubleshooting them, and offering technical support. The role can include preparing network equipment’s’ configurations, updating client requirement, managing the installation of new network, and upgrading existing systems as necessary.

Along with good technical skills, a TSC should have good communication skills as s/he will be liaising with clients and other entities. S/He should be fluent in English and French (both written and spoken) to provide an outstanding customer experience by providing timely response to customer requests and ensuring an excellent quality of service

Main Responsibilities:

¿ Work in collaboration with different entities to deliver service requested by the client.

¿ Prepare and validate data configurations of network equipment (routers, switches).

¿ Escalate to appropriate department if configuration is not correct.

¿ Ensure proper instructions are given to first level support and to provide solutions to problems encountered.

¿ Analyze and troubleshoot standard/complex incidents and changes raised by our customers.

¿ Restore service as quickly as possible following a service outage-type Incident.

¿ Participate actively in Continuous Service Improvement

¿ Ensure routine administration tasks such as user and service management, SLA analysis and other relevant activities are properly handled

¿ Troubleshoot and resolve incidents escalated from L1 team.

¿ Escalate to Soutien Metier and lead TSC teams on Incidents with the relevant investigation

¿ As appropriate, gather data and lay groundwork for Root Cause Analysis of failed productions.

Requirements:

¿ Degree/Bac+2/+3 in Networking or Communication or Information Technology or any related Engineering field

¿ Proficient in Cisco or/and Juniper – CCNA/CCNP level would be an advantage

¿ 1 year working experience in IT or Telecom is desirable

• Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
• Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working) 
• Professional development: training programs and upskilling/re-skilling opportunities
• Career growth: Internal growth and mobility opportunities within Orange 
• Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events 
• Reward programs: Employee Referral Program, Change Maker Awards

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.