Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
Service Desk Technician ensures good customer service relationship for the client networking products within his/her perimeter in accordance with the company's procedures and with a constant concern for customer satisfaction. It also ensures timely processing of large account client request (verbal and written) on following perimeters and provide necessary support in handling of customer incidents.
Good understanding of Mobile and Mobile Device Management technologies
Good understanding of the commercial and France business environment
Excellent organizational and planning skills
Excellent communication and decision making skills
Excellent time management skills
Excellent Customer-oriented attitude
Excellent problem solving and analytical skills
Process-oriented and attention to details
Self-motivated and willing to learn
Excellent initiative in owning problems and finding solutions
Good presentation skills
Team Spirit
Flexible working hours (odd hours, night shift system for 24hrs/7days activity).
Fluent in Englsh and French (spoken and written)
Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
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