Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

Key Responsibilities:

• Maintain overall architecture ownership and governance for all Orange solutions within a particular customer environment. 
• Ensure life-cycle management and technology road-map planning with a focus on solution innovation.
• Assess feasibility, identify and clarify technical, delivery and operational risks for proposed new technologies and services.
• Provide governance and quality assurance for the delivery of all Orange technical services.
• Lead and deliver consulting services when required, including development of High Level Designs, Low Level Designs, Site Migration Plans and communication and liaison with other stakeholders to ensure successful implementation.
• Ensure best practice is leveraged in providing the solutions and services to target accounts.
• Establish structure and contribute material for knowledge management so that we become a learning organisation - ensuring Orange Business Services replicate success and don't repeat mistakes. 
• Advanced knowledge and expertise providing support to customers, on all Orange services, transferring customers’ requirements into a solution based on Orange Business Services’ products, solutions and services. Owns quality assurance for all low-level technical design from concept to subsequent implementation; and when required, responsible for design, configuration, testing and commissioning of solutions.
• Maintain a high degree of technical knowledge of all Orange Business Services’ products, solutions and services. Use this knowledge to ensure that all proposed designs are commercially and technically viable solutions for the Customer.
• Responsible for governance and oversight, ensuring technical management of deployment issues and problems. Note and ensure escalation within Orange product teams, service developments required to meet customer needs.
• Ensure adoption of Professional Services (PS) processes, methods and tools throughout Australasia.
• Identify and create business opportunities for Orange Business Services target customers and prospects.
• When required, participate in the tendering process and development of proposals in line with customer needs, liaising and qualifying with other colleagues as necessary. Present technical solutions to customers both formally and informally as required. Supports in the development of customer SLAs. 
• Stay abreast of technical issues, options and advancements within the internetworking industry relevant to the Orange Business Services’ portfolio.
• Provide a consistently high quality technical service to target customers ensuring that customer satisfaction is maintained or improved.
• Ability to liaise with customers unaccompanied and be a recognized authority on Orange Business Services’ products and services.
• Provision of skilled presentations to prospective customers on the technical solutions and services offered by Orange Business Services with minimum support.
• Responsible for all aspects of the technical compatibility of customer requirements with the products and services offered by Orange Business Services.

Knowledge and abilities

• Ability to engage and partner with customer at a high level governance and detailed technical level
• Highly customer focused and willing to champion the customer needs throughout the organisation
• Engage and partner with customer at all levels, including high level governance and at a detailed technical level
• Ensure delivery of solutions which provide high value throughout the full life cycle of the contract
• Deliver high value, consulting services as appropriate
• Work with and enhance key partner and vendor relationships as required to deliver fully integrated solutions

Profile:

• Good problem solving, organisational and communication skills 
• Must be capable of working across cultural boundaries 
• Positive thinker, confident, presentable, enthusiastic, resilient 
• Able to multi-task, to take ownership, to prioritise and to meet deadlines
• No difficulties travelling internationally
• Capable of building and maintaining good relationships
• Capable of working in a matrix organisation
• Capable of mentoring and leading less experienced technical staff
• Engineering Degree or similar in relevant technical field
• Vendors certifications (e.g. Juniper, Z-Scaler, Cisco)
• Consulting practitioner (such as TOGAF or similar)
• Minimum of 15+ years related work experience in customer facing organizations within the telecom or IT industry or equivalent. 
• Experience and/or knowledge of the following key technologies: Network, Security, Infrastructure and Cloud

• Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
• Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working) 
• Professional development: training programs and upskilling/re-skilling opportunities
• Career growth: Internal growth and mobility opportunities within Orange 
• Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events 
• Reward programs: Employee Referral Program, Change Maker Awards

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.