Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

Context & Mission:

Viaccess-Orca (VO), a subsidiary of Orange Group, delivers video and security solutions for operators worldwide. In LATAM, VO provides the backend, front-end, and security layers of a video platform, integrating with multiple external systems and technologies.

This position is for a Senior System Engineer who will be a key technical contributor in the deployment, integration, and support of complex video delivery platforms. While the role does not include formal team leadership, the engineer is expected to collaborate closely with technical leaders, internal teams, and customer stakeholders, acting as a pillar in the execution of technical activities with ownership and accountability.

The environment is mission-critical and technically demanding, with opportunities to work hands-on, interface with international teams, and grow technical depth across cloud-native and video delivery ecosystems.

Main Responsibilities:

Engineering & Execution

• Participate in the integration, deployment, configuration, and testing of software components.
• Troubleshoot and resolve system issues in development and production environments (Level 2/3 support).
• On call support for incidents management.
• Assist in maintenance activities and implementation of changes in coordination with the team.
• Document solutions, configurations, and procedures to support maintainability.

Customer Interaction

• Work directly with customer technical teams during project execution and support phases.
• Provide clear, professional communication (written and verbal) in both proactive and reactive interactions.
• Participate in knowledge transfer sessions and, when applicable, assist with customer training.

Collaboration & Coordination

• Coordinate activities with internal stakeholders (R&D, Product, DevOps, Project Management).
• Provide visibility on progress, risks, and technical issues to project and technical leaders.
• Ensure alignment of execution with business and project priorities.

Continuous Improvement

• Contribute to the definition and enhancement of operational and technical standards.
• Participate in post-incident reviews and propose improvements to prevent recurrence.
• Support the evolution of the solution towards cloud-native architectures (Kubernetes, MongoDB, microservices).

Technical Environment:

• OS & Infrastructure: Advanced Linux administration, proxy configuration, F5 load balancers, basic networking (DNS, VPN, routing)
• Monitoring & Observability: ELK Stack (Elasticsearch, Logstash, Kibana), Grafana, Fluent Bit
• Scripting & Automation: Bash, Python, or Perl
• Middleware & Databases: JBoss, Squid, Oracle, MongoDB
• Modernization Stack: Kubernetes, Docker, microservices architecture
• Video Delivery Ecosystem: DRM, packaging, CDN integration, CRM, media players, UI frameworks

Required Experience and Skills:

Technical Skills

• Minimum 5 years of experience in systems integration, infrastructure, or platform engineering.
• Hands-on experience in Linux-based systems, scripting, and middleware setup.
• Familiarity with video delivery concepts and/or OTT platforms is a plus.
• Experience in environments using Agile and ITIL service management practices.
• Exposure to cloud-native tools (Kubernetes, containers) is highly desirable.

Soft Skills

• Strong written and verbal communication skills in customer-facing contexts.
• Ability to collaborate with cross-functional teams across different time zones.
• High level of ownership, attention to detail, and problem-solving mindset.
• Willingness to learn, take initiative, and grow within a dynamic technical environment.

Languages

• English: Fluent (mandatory – spoken and written)
• Spanish: Native or fluent
• French: Nice to have

Performance Objectives

• Deliver integration and support tasks effectively, with high technical quality.
• Collaborate efficiently with team members and maintain strong communication with customers.
• L2/L3 support for incidents contributing with troubleshooting, restoration and investigation.
• Escalate complex technical cases to Level 4 support, ensuring timely follow-up and effective communication to facilitate accurate incident and problem resolution
• Ensure platform stability and reliability by executing tasks with precision.
• Identify and propose improvements in tools, practices, or procedures.
• Support the team in knowledge sharing and documentation initiatives.

You hold an Engineering degree in Computer Engineering, Systems Engineering, IT, or a closely related technical field with over 10 years of experience in multi-technology environments, including more than 5 years focused on system integration.

The benefits of being Orange

 Orange Business was certified as one of the best companies to work by the Great Place to Work Institute. The comprehensive independent research revealed that the Company provides excellent employee conditions, nurtures and develops talent throughout all levels of the organization, and has demonstrated its leadership status in the HR environment, always striving to optimize its employment practices and to develop its employees. 

 Because Orange Business hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
• Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working) 
• Professional development: training programs and upskilling/re-skilling opportunities
• Career growth: Internal growth and mobility opportunities within Orange 
• Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events 
• Reward programs: Employee Referral Program, Change Maker Awards
• Medical & Dental plan for employee and direct dependents (spouse and child/ren)
• Life insurance for employee
• Meal allowance
• Bonus plan
• Private pension fund
• Birthday gift (day off)
• Give a day, get a day (day off)
• Annual leave of 20 days from 1 year to 5 years in the company
• Orange Employee Solutions (Employee Assistance Program)
• Internet and Electricity Allowances due to Hybrid work

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.