Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

The Order-to-Cash Sr. Analyst is in charge to support revenue assurance programs through generation of accurate and timely billing to customers thereby ensuring revenue flows.

 Key Result Areas:

During the run phase the Senior OTC Operations Analyst is responsible for day to day OTC activities

• Ordering capability: the customer is able to place service requests
• Commercial inventory management
• Invoice production: invoices are accurate and produced on time
• Customers claims are handled timely and in a professional manner
• The customer is given support to enable him to place orders and pay bills.
• Ensure revenue assurance by implementing and/or project manager corrective and improvement action

During the implementation phase the Senior OTC Operations Analyst is responsible for the set up of the transitory and target solutions

• Implementing and executing the IMO

Manage all supporting functions of the OTC operations activities

• Manage on daily basis all analysts working on billing preparation, tools evolution, re-rating, reporting, etc.
• Support ordering activities
• Implement end-to-end workflow processes from ordering to billing, ensuring process amendments when required
• Support non detailed ad-hoc request
• Communicate via email and phone with internal and external stakeholders on  new requests/ issues/analytic requests
• Autonomous and proactive on day to day OTC activities
• Respect the billing calender

Reporting

• Produce and publish reports in line with business requirements

Performance Management

• Report internal KPIs to monitor OTC activities and quality
• Report and monitor on contractual OTC SLAs
• Contribute to continuous improvement of the OTC activities defined by the OTC Director

Knowledge Management

• Create user guides and ensure procedure documentation is available and updated on regular basis
• Contribute to the growth of Intellectual Capital Process by ensuring quality documentation (accurate) is published and maintained in the relevant repositories

Stakeholder Management

• Maintain Solid interlocks with the key stakeholders

Process Adherence & Improvement

• Ensure compliance and adherance of the defined processes &procedures standards on his/ her contract.
• Suggest enhancement to procedures proactively

OTC Training ( Process & Tools training)

• Train and support OTC Ops analysts and senior OTC Analyst as necessary.
• Tools training to New joinees

Educational Qualifications:  University degree or equivalent experience in order and billing management. Degree/Equivalent in Accounting/Finance and or business management field, preferred.

Relevant Experience:   Experience in global ordering management and/or billing management, including minimum 4-6 years in international environment. Telecommunication industry experience preferred. Experience in customer support or/and in sales administration environment.

Desired skills/knowledge:

•Experience in integration and outsourcing.
•Customer oriented-Customer support skills.
•Good communication skills.
•Ability to work within an international and operational environment.
•Attention to detail, very good analytical skills for accuracy.
•Good Finance & Accounting skills.
•Fluent in English (French would be a plus).
•Willing to work shift work on occasion, or extended hours.
•Ability to work autonomously within predefined tasks and planning.
•High level of competency in all PC applications.
•Proactive, positive and objective attitude.

The Senior OTC operations analyst is responsible for one or more scopes of the OTC activities for the contract. The scope of activities may be a part of the OTC chain or the management of a customer area for instance.

Contributes to the billing acuracy and timely billing, he/she is fully integrated in ABU results, he /she able to suggest and implement improvements for the OTC management of the contract. 

Being able to manage complex data and good analytical skills.

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.