Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

1. Call handling in both English and French to provide support to IoT customers.

2. Mail management : Handle emails in a timely manner [not exceeding  30 mins] to process emails and customer requests .

3. Provide subsequent statusing to customer via email or phone for all incident / Service Request opened following customer requests as per defined severity on a timely manner.

4. To handle customer requests as efficient as possible using internal tools and ensure best quality is being delivered

5. Appropriately categorize, prioritize and escalate incidents and service requests which resolution is not found

6. Dectect incident proactively and take necessary actions with customers

7. Lead internal projects

1. Degree Holder in IT Degree in :  IT Network , Telecommunication , Information System

2. Excellent communications skills.  Fluent in English and French (verbal and written)

3. Experience :  18-24 months experience in a technical support role. 

4. Time management, organizational and communication skills.

5. Proactive, self-motivated and determined.

6. Ability to build relationships with team located outside Mauritius

7. Flexibility in work hours required

• Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
• Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working) 
• Professional development: training programs and upskilling/re-skilling opportunities
• Career growth: Internal growth and mobility opportunities within Orange 
• Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events 
• Reward programs: Employee Referral Program, Change Maker Awards

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.