Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

¦ Provide a professional first technical point of contact for the customer

¦ Acts as technical escalation level within the team.

¦ Acts as Knowledge management keeper.

¦ Responsible for the escalated tickets and participates in the generations and handling of the monthly trend analysis that is shared with the account team and the customer senior management.

¦ Provide updates as needed to the customer in order to meet performance objectives.

¦ Perform technical escalations in line with company procedure.

¦ Liaise and refer issues to correct/relevant entities internally and externally..

¦ Undertake any other reasonable task as assigned.

¦ Ability to build relationships with peer and management levels both with clients and the company management

¦ Proactive, self-motivated and determined attitude.

CCNP level – certified

2+ years of experience

Strong Networks Routing and Switching knowledge, skills, troubleshooting and configuration (LAN, WAN)

Very strong SDWAN knowledge, skills, troubleshooting and configuration.  Including service design (Gateways, Vmanage, Vsmart, vEdge, capabilities, models, etc..)

Z-scaler (DBO+LBO) tunnel (IPSEC+GRE) connectivity + interconnectivity with Security

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.