Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

To provide support through the Service Excellence Process to GDO Customers:

1- Processing Customers calls/inquiries.
2- Incident Management.
3- Change Management.
4- Ensuring a professional and consistent delivery of quality services to our customers.
5- Will act as a professional first point of contact for the customer.
6- Accurately log all incidents/changes in a timely and effective manner.
7- Diagnose fault-related cases both proactively and reactively by effectively utilizing software diagnostics and other network/products utility program whenever possible.
8- Provide continual updates to the Customer and use internal escalation process when necessary in order to meet contractual and performance objectives.
9- Coordinate with all the necessary internal departments or vendors to achieve fault resolution within SLAs.
10- Own/Resolve the incidents/changes from creation to resolution.
11- Document all troubleshooting and incident management actions via the ticketing systems.

1- Excellent interpersonal and communication skills.
2- Willingness to learn complex customer infrastructure and understand services delivered by Orange Business.
3- Willingness to develop technically.
3- Friendly & ready to work within a team.
4- Excellent customer skills are required.
5- Customer oriented.
6- Objective/Goal oriented.
7- Problem solving skills and ability to absorb customer heat.
8- Ability to work in a dynamic environment with rapid changes.
9- Excellent Multitasking skills.
10- CCNA certificate is a huge plus.
11- Preferred to have knowledge in any on the below:
    a- SDWAN technology
    b- Zscaler technology
    c- Advanced Routing & Switching
    d- LAN technologies
    e- Network Security technologies

12- English fluency is a must, French fluency is a huge plus.

Educational background and Professional Experience: 
1- Bachelor of Sceinces in Engineering, Telecommunications or Computer Science.
2- (0 -2) years of experience in similar scope.

• Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
• Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working) 
• Professional development: training programs and upskilling/re-skilling opportunities
• Career growth: Internal growth and mobility opportunities within Orange 
• Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events 
• Reward programs: Employee Referral Program, Change Maker Awards

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.