Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

Traitement des appels, e-chats et mail en respectant les KPI.
Traiter les sollicitations et les réclamations liées à la livraison et à la facturation en garantissant une expérience incomparable à nos clients
Accompagnement du client sur son Espace Client Entreprise – ECE
Assurer la satisfaction client
Prise d’appel
Contribue à la boucle d’amélioration continue
Assurer la promotion de nos services digitaux au client
Coopérer et savoir travailler en transverse
Création de la valeur à chaque contact client et pilote du parcours client omnicanal (mail, appel, web)
Être autonome, savoir s’adapter et faire preuve d’agilité

Excellente communication
Bonne gestion de la relation client
Bonne gestion du temps, être organisé
Travail d’équipe (utilisation d’une approche d’équipe pour résoudre les problèmes)
Traiter les tâches selon les processus prédéfinis
Attitude proactive, motivée et déterminée.
Flexibilité en termes d’heures de travail.
Capacité à travailler sous pression et sur plusieurs tâches
Orienté résultat
Volonté d’apprendre et d’élargir ses connaissances
Analyse/résolution de problème et incident
Connaissance informatique

• Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
• Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working) 
• Professional development: training programs and upskilling/re-skilling opportunities
• Career growth: Internal growth and mobility opportunities within Orange 
• Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events 
• Reward programs: Employee Referral Program, Change Maker Awards

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.