Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

Mission:

Provide support to operational teams in the cloud domain for managing complex requests, understanding and analyzing business practices (processes, IT systems, offerings, operating procedures, or relational approaches), all within a context of high heterogeneity, domain integration (IT, Networks, Security), and continuous interactions with internal and/or external stakeholders.

• Ensure close support for operational teams (directly or through leveraging your network) and proactively facilitate business activities.
• Participate in real-time expertise or handle complex cases (internal or external clients) to support operational teams, coordinating various stakeholders as needed (across all customer journey functions).
• Identify recurring difficulties or malfunctions, analyze them, and initiate improvement actions.
• Contribute to the continuous improvement loop of processes and IT systems, acting as an interface between operational teams and business/IT management, and support knowledge sharing by communicating results with peers.
• Define and implement business support actions individually or collectively (IT skills, processes, technologies, relational approaches, etc.) in collaboration with the manager, contributing to follow-up and evaluation.

Qualifications:

• University degree (preferably in Linux, Cloud, Computer Science, Information Systems, or Engineering).

Excellent Communication Skills:

• Full command of English and French, both written and spoken.

Technical Knowledge and Skills:

• Good knowledge of networks, Linux, and the Cloud environment.
• Excellent command of the Windows operating system.
• Good knowledge of PC applications and their functionality.

Ability to Follow Defined Processes:

• Ensure rigorous adherence to established procedures.

Professional Experience:

• 24 months of experience in a Cloud/Linux technical support role is a plus.

Professional Certifications:

• CCNA, Linux, or equivalent Cloud certifications.

Other Skills:

• Ability to work effectively under pressure and manage multiple tasks simultaneously.
• Excellent organizational and time management skills.
• Flexibility regarding working hours.
• Strong motivation for continuous learning and expanding professional skills.

 

 

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.