Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

TSC Responsibilities:

Manage incidents reported by clients (handling calls, opening a case file, communicating with various teams) within the framework of SLAs.

Analyze these issues and resolve them using available tools and processes.

Participate in the evolution of processes, taking into account client requirements.

Work in close collaboration with the team located in France.

Competency Profile

Holds a Bachelor's degree in Computer Science, with a focus on Computer Networks, Telecommunications, and Information Systems.

Proficient in French and English (both written and spoken).

Excellent customer-oriented skills.

Good interpersonal and leadership skills.

Strong time management, organizational, and communication skills.

Proactive, autonomous, and determined.

Ability to build relationships with a team located outside of Mauritius.

Presentation skills.

Professional image.

• Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
• Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working) 
• Professional development: training programs and upskilling/re-skilling opportunities
• Career growth: Internal growth and mobility opportunities within Orange 
• Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events 
• Reward programs: Employee Referral Program, Change Maker Awards

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.