Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

Application Support and Cloud Operations Engineer

Mission: The Managed Application Cloud Expertise (MAC) team is part of the CIO Organization within CTIO (Chief Technology and Innovation Officer). MAC team handle the “middle tier” role in the multilayered Orange business services Applications and Infrastructure support chain and is responsible for keeping the availability of applications in line with their business criticality.

Managed Application Cloud Expertise (MAC) delivers 2nd-level (application and infrastructure) support and system administration services to Orange Business Services internal employees, ensuring full end-to-end ownership of all requests received from:

• IT Helpdesk (1st level support)

• OBSIT Monitoring team

• Application hosting entities (Orange Cloud for Business Monitoring)

Within the MAC team, this role ensures the following tasks on a 24x7 (on-call) basis:

Technical Responsibilities

• Ensure application availability to meet defined SLA targets.

• Handle, diagnose, and route incoming trouble tickets in real time.

• Provide system administration for applications implemented on Windows servers.

• Execute change requests and task orders on Windows servers.

• Deliver 2nd-level technical support and perform appropriate escalation when required.

• Communicate planned and unplanned outages to end users.

• Participate in UAT testing for bug fixes and new application features.

• Operate in DevOps mode for all cloud-hosted applications, including but not limited to:

  • Understanding application functionality to define QoS metrics.

  • Providing L2 support for cloud infrastructure.

  • Providing L2 application support for cloud-based solutions.

Functional Responsibilities

• Manage and resolve known issues related to application or infrastructure support.

• Collaborate effectively within the MAC team and with other support entities.

Functional Skills:

• Troubleshooting skills

• Strong ability to work in a team

• Excellent written and verbal communication skills

• Time management

Technical Skills:

• Due to the variety of the supported applications, the basic knowledge in one or more of the below domains is mandatory:

  • Operating system administration & scripting (Windows, Linux)

  • Database administration (Oracle, SQL Server, Postgres)

  • Web Services (SOAP, REST)

  • Development using one of this list (Python, Java, ASP.NET, Node.js, C#, PHP, React.js)

  • Big Data platforms, previous work on Hadoop or MongoDB

  • Mobile application development (Android and iOS)

  • Continuous delivery tools (Dockers, Kubernetes, Ansible)

  • Security protocols (ethical hacking is a plus)

• Good experience in working in Agile and DevOps is a plus

• Good understanding of network protocols (CCNA is a plus)

• ITIL foundation knowledge (certificate is a plus)

Educational Background:

• B.Sc. in computer science or equivalent

• Fluent in English

• Fluent in French is a plus

• At least 2 years of experience working within the IT field

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer — don’t hesitate to tell us about your specific needs.