Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

Order to Cash

 

• Accountable for the overall Order to Cash operations from end to end (Billing, Claims, Collection Support, Customer Support, Change Management Support, Revenue Assurance) to achieve high levels of client satisfaction for low touch account. 
• Billing issues resolution, Revenue push and AR resolution to meet DSO.
• Assist to define and follow-up of corrective actions to recover from low performance (quality, lead time, etc.)
• Escalation level for resolution of high impact disputes and the issuance of billing credits
• Communicate timely to all stakeholders and provide regular reporting.
• Manage internal and client stakeholder expectations.
• Contribute to bids/extensions to ensure compliance of commitments made. 
• Follow up on PB, order closure, disconnects, orders on hold.
• Define process to capture backbilling on time by identifying which orders have expired on target delivery and will implement a Dashboard to share with Business Unit Directors and Program Directors and alert them of revenue leakage. 

education, qualifications, and certifications

• University degree in business (or equivalent experience) 

experience

• 3 plus years demonstrated competence in management of billing and finance solutions.
• experience in working in an international environment. 
• experience working within different organizations and ability to communicate effectively among various teams with differing objectives.

knowledge and abilities

• Pragmatic problem solver with ability to analyze problems from multiple perspectives and leading to a resolution by engaging the appropriate resources. 
• ability to engage and partner with customer and internal staff / senior management as required.
• Knowledge of Order to cash methodologies (predictive hybrid and Agile), tools, and techniques.
• Time management skills, with the ability to manage multiple tasks concurrently.
• Commitment to accomplish work in an ethical, efficient and cost-effective manner
• Proficiency in using excel files 
• Good understanding of budgeting, financial reporting, and resource allocation.
• Strong problem-solving and decision-making skills.
• Excellent written and verbal communication skills to effectively convey information and expresses thoughts and facts
• Ability to work effectively with cross-functional teams, fostering collaboration and teamwork.
• Leadership skills, with the ability to inspire and motivate team members.
• ability to adapt and perform in different organizational cultures and to work in multinational / international environments. 
• ability to multitask in a fast-paced environment and managing competing priorities.
• effective verbal and written communicator with proficiency in English language Proficiency in Excel 

You bring passion, energy, taste for exploration and adaptability. You seek the opportunity to expand your knowledge and develop new skills.

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

 

The benefits of being Orange

 

Orange Business was certified as one of the best companies to work by the Great Place to Work Institute from 2012 to 2015. Since 2016, Orange has been awarded as the Top Employer Brazil. The comprehensive independent research revealed that the Company provides excellent employee conditions, nurtures and develops talent throughout all levels of the organization, and has demonstrated its leadership status in the HR environment, always striving to optimize its employment practices and to develop its employees. And since 2015, Brazil has been recognized by the Gender Equality & Diversity for European and International Standard Certification.

 

Because Orange Business hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

 

• Medical plan
• Dental plan
• Life insurance
• Meal allowance
• Transportation allowance
• Bonus plan
• Gympass
• Day care
• Private pension fund
• Birthday gift (day off)
• Give a day, get a day (day off)
• Maternity Leave (6 months)
• Paternity Leave (15 days)
• Orange Employee Solutions (psychological and legal assistance)
• Shiatsu
• Labor gymnastic
• Teleworking Reimbursement

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.