Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

Respond to escalated incidents from L1 teams, ensuring root cause analysis and resolution within SLAs.
Conduct routine system health checks, performance tuning, and optimization of network and security devices.
Perform technical and management escalations as implied by the escalation process to ensure security tasks are progressing toward resolution and/or completion.
Providing remote support and change management assistance to our customer base on a 24x7 basis as required.
Resolve service incidents by troubleshooting and solving faults reported through the Customer SNOW ticketing system.
Perform service changes by assessing risk and implementing requests reported through change management tools.
Resolve service problems by performing Root Cause Analysis (RCA) and designing action plans for unknown errors reported through the Problem Management Dashboard.
Perform solution releases by authorizing, validating (changes, upgrades, updates, patches, and migrations), and implementing them.
Undertake the Technical Assistance Center (TAC) function and manage communication with vendors in case of problems, patches, and maintenance.
Managing and monitoring Change and Incidents ensuring adherence to customer SLA’s.

Bachelor’s degree in Computer Science, Network Engineering, or a related field (or equivalent experience).
1+ years of hands-on experience in network and security engineering, with expertise in:
Firewalls: Cisco ASA, FortiGate, Check Point, Palo Alto.
SASE: PA Prisma Access
Networking: Cisco Switches (Core and Access), Routers, Wireless Controllers, and Access Points.
Load Balancers and DNS: F5 and Infoblox.
Strong troubleshooting skills, with a focus on resolving complex network and security issues.
Proficiency in implementing configuration changes and patches across multiple technologies.
Excellent communication and documentation skills.
Relevant certifications such as CCNP, Fortinet NSE, PCNSE, or equivalent are highly desirable.

You bring passion, energy, taste for exploration and adaptability. You seek the opportunity to expand your knowledge and develop new skills.

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.


• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).


• Professional Development: training programs and upskilling/re-skilling opportunities.


• Career Growth: Internal growth and mobility opportunities within Orange.


• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.


• Reward Programs: Employee Referral Program, Change Maker Awards.

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.