Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

The Level 1 Security Service Desk Specialist will be the first point of contact for all security-related incidents and requests. This role involves identifying, diagnosing, and resolving security issues promptly while ensuring excellent customer service and maintaining the security posture of the organization.

Key Responsibilities:

Incident Management:

• Respond to and triage security incidents and alerts received through various channels (phone, email, ticketing system).
• Conduct initial diagnosis and categorize incidents based on severity.
• Escalate incidents to Level 2/3 security teams as necessary.

Request Fulfillment:

• Handle security-related service requests, such as user access provisioning, password resets, and account modifications.
• Ensure requests are fulfilled in compliance with company security policies and procedures.

Monitoring and Detection:

• Monitor security dashboards and alerts from various security tools.

Documentation and Reporting:

• Maintain accurate and detailed records of incidents, requests, and actions taken.
• Generate and distribute regular security reports to management.

Customer Service:

• Provide excellent customer service to end-users, ensuring clear communication and timely resolution of issues.
• Educate users on security best practices and company policies.
• Collaboration and Communication:
• Work closely with other IT and security teams to resolve incidents and improve security posture.
• Participate in team meetings and contribute to the continuous improvement of security processes.

Soft Skills

• Fluent in both French and English (oral and written).
• Excellent customer oriented skills.
• Time management, organizational and communication skills.
• Proactive, self motivated and determined.
• Ability to build relationships with clients and team located outside Mauritius
• Presentation skills.
• Professional image

Technical Skills

• Solid understanding of TCP/IP, OSI model, DNS, DHCP, ARP, ICMP
• Knowledge of routing & switching concepts
• Strong understanding of NAT, PAT, subnetting, CIDR
• Knowledge on well known ports, TCP flags
• Basic administration of major firewalls (Fortinet, Palo Alto, Check Point)
• Familiarity with VPN fundamentals
• Any security certification (e.g., CompTIA Security+, Fortinet NSE3/NSE4, Palo Alto, CCNA..etc) would be an advantage.

Additional Information :

• Ability to work 24/7
• Excellent team spirit

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.