Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

The Monitoring team lead is responsible for overseeing the monitoring Engineering operations, ensuring the continuous performance enhancement and availability of Orange Business monitoring services, implementing best practices for proactive service management, and collaborating with cross-functional teams to swiftly identify and resolve service issues. The ideal candidate will possess strong leadership skills, technical expertise in network and service monitoring tools, and a customer-centric approach to maintain high service quality and customer satisfaction 

for the below responsibilities:

• Lead the Monitoring Engineering team to ensure effective delivery for Orion Monitoring solution.
• Develop and implement monitoring strategies, procedures, and standards aligned with organizational goals.
• Collaborate with Service Operations, Network Engineering, and Customer Support teams to ensure swift resolution of service incidents.
• Analyze monitoring data to identify trends, potential issues, and areas for improvement.
• Ensure compliance with service level agreements (SLAs) and key performance indicators (KPIs).
• Drive continuous improvement initiatives to optimize monitoring tools and processes.

• People Management Responsibilities

  Lead the Monitoring Engineering team to ensure effective delivery for Orion Monitoring solution.

  Financial Responsibilities

  Doesn't have individual budget.

  Professional Skills

  Deep knowledge of the SolarWinds platform, including configuration, customization and management of its various modules.

  Understanding of network protocols like TCP/IP, DNS, DHCP, SNMP, and experience with infrastructure (LAN/WAN, routers, switches, firewalls).

  Soft Skills:

  Ability to lead, motivate, and guide the team, foster collaboration, and ensure tasks are completed efficiently.

  Skills to manage projects related to the monitoring solution, including planning, scheduling, and ensuring milestones are met.

  The capacity to evaluate new monitoring software versions, plan upgrades, and align the solution with business goals.

  Educational Background:

  A bachelor’s degree in computer science, Engineering, or Information Technology is highly desirable.

  Work Experience:

  10+ years of experience, with at least 2 years focused on SolarWinds and a strong technical background in network, system, or application management.

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.