Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

Job Description:
We are seeking an experienced On-Site Support Owner to oversee local IT support operations across multiple countries and sites. This role focuses on managing the partner responsible for delivering on-site technical support, ensuring high-quality service, operational efficiency, and adherence to governance standards in diverse geographical locations.

Key Responsibilities:

• Develop and implement operational strategies for on-site support across multiple countries and sites, ensuring alignment with organizational policies and ITIL best practices.
• Manage the partner’s local support teams, ensuring timely incident resolution, request fulfillment, and proactive maintenance.
• Coordinate support activities at various physical locations, including resource planning, scheduling, and escalation management.
• Ensure compliance with local regulations, standards, and contractual obligations.
• Monitor performance metrics, conduct regular reviews, and implement continuous improvement initiatives.
• Apply Agile practices to optimize workflows, improve responsiveness, and enhance service quality.
• Collaborate with internal stakeholders to understand site-specific needs and ensure consistent support delivery.
• Generate reports on operational performance, issues, and improvement plans.

Skills & Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field; advanced degree preferred.
• 7+ years of experience managing local IT support operations across multiple countries or regions.
• Experience managing support vendors or partner teams at multiple sites.
• Strong project management and Agile methodology skills.
• Excellent organizational, communication, and stakeholder management skills.
• Fluency in English; French language skills are a plus.
• Certifications such as ITIL, PMP, Agile certifications are preferred.

You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.


• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).


• Professional Development: training programs and upskilling/re-skilling opportunities.


• Career Growth: Internal growth and mobility opportunities within Orange.


• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.


• Reward Programs: Employee Referral Program, Change Maker Awards.

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.