Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

Order Management Officer

The Order Management Officer works in close collaboration with other order managers within the same domain.

 

Orders Management

• Initialize Budgest orders

• Enter orders in O’Fusion and report them into the related Budgest order based on information provided by requesters (CP/RP), relying on commercial proposals

• Consolidate requests and batch orders where possible

• Continuously monitor received versus ordered services and manage adjustments (additional funding / new orders)

• Track Budgest & O’Fusion orders throughout the service lifecycle, from initiation to closure, including invoice dispute management when applicable

• Ensure consistency and integrity of initialized and managed data (O’Fusion, indicators, and other verification tools)

 

Closure & Invoicing

• Perform the full closure process in Budgest / O’Fusion tools

• Provide required data for accounting entries

• Process service receipts based on Symbioz entries validated for AT & Pools

• Process receipts based on signed acceptance reports (PV) from CP/RP for fixed-price services

  • Ensure the signed PV is available before any receipt is entered in Budgest or O’Fusion

• Send RAC (Service Acceptance Reports) and manage feedback from ESN partners

 

On-Call Services (HNO) & Travel Expenses

• HNO: send notification emails, create orders, send monthly billing amounts to concerned ESNs (Toolssup), and process receipts

• Travel: receive quotes, collect and verify supporting documents, and manage invoicing

 

Resource Management

• Initialize and update internal resources (LCR)

• Update the Budgest Resource View: start date, role, temporary end date, final end date

 

CODEP Governance

• Ensure that all O’Fusion orders are validated by CODEP and associated with a CODEP reference number

• Prepare the CODEP file based on Budgest orders

• Manage the PMO committed budget

 

Communication & Coordination

• Collaborate with other order managers within the domain (backup organization)

• Interact with requesters to collect required information for order entry

• Coordinate with PMOs to ensure the validity of orders

• Liaise with Performance Managers to obtain contractual information

• Engage with requesters during service receipt or RAC processing in case of discrepancies between Budgest/O’Fusion and ESN invoices

• Work with ESNs on commercial proposals, RAC feedback, invoicing, and forecast landing trajectories

• Coordinate with requesters regarding ESN feedback on absence forecasts to update Boolo

 

Control & Continuous Improvement

• Ensure supplier compliance with invoicing processes; manage and resolve supplier disputes

• Guarantee consistency and integrity of data across systems (O’Fusion, Budgest, Symbioz, PMO data, CP/RP data), in collaboration with PMO/PP

• Document and improve order management processes throughout the full service lifecycle, including service acceptance procedures

• Act as the owner of the Budgest & O’Fusion order management repository, ensuring data completeness, accuracy, and continuous updates

• Contribute to accounting closures and improve supplier relationships

• Use BIOMAP or existing Budgest reports to validate data consistency

 

Skills & Profile

• Fluent in French and English (spoken and written)

• Strong customer-oriented mindset

• Excellent interpersonal and leadership skills

• Strong time management, organizational, and communication skills

• Proactive, self-motivated, and determined

• Friendly, dynamic, and a strong team player

• High adaptability

• Ability to negotiate, justify decisions, and persuade

• Rigorous, curious, and eager to investigate and understand

• Strong proficiency in advanced Excel

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.