Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
Provide professional technical support to Orange Business customers.
Monitor alerts and events proactively, responding and communicating promptly to prevent or mitigate service disruptions and minimize business impact.
Record all support activities, interventions, and interactions with Orange, customers, internal teams, and partners in the electronic ticketing system.
Conduct technical diagnostics and escalate issues to the appropriate teams to facilitate the resolution of services and technologies.
Keep customers informed with timely updates and status reports, adhering to performance targets outlined in internal procedures.
Coordinate with responsible technical teams and agencies to ensure effective engagement and support for service restoration.
Follow escalation procedures diligently, ensuring all issues are prioritized and managed according to company policies.
Perform any additional tasks as reasonably assigned.
Excellent customer service skills.
Relevant experience in technical support and customer-facing roles within the technology or telecommunications industry.
Strong interpersonal and communication abilities.
Effective time management and organizational skills.
Ability to collaborate actively with team members to resolve issues when necessary.
Commitment to executing tasks in accordance with established processes.
Proven ability to build and maintain relationships with peers, management, clients, and internal stakeholders.
Proactive, self-motivated, and determined attitude.
Proficiency in computer skills and a solid understanding of relevant technologies.
Strong problem-solving capabilities.
Flexibility regarding working hours.
Fluency in English, Spanish is a Plus.
You bring rigor, passion for challenges, and determination. You seek the opportunity to expand your expertise, achieve your goals, and thrive.
The benefits of being Orange
Orange Business was certified as one of the best companies to work by the Great Place to Work Institute from 2012 to 2015. Since 2016, Orange has been awarded as the Top Employer Brazil. The comprehensive independent research revealed that the Company provides excellent employee conditions, nurtures and develops talent throughout all levels of the organization, and has demonstrated its leadership status in the HR environment, always striving to optimize its employment practices and to develop its employees. And since 2015, Brazil has been recognized by the Gender Equality & Diversity for European and International Standard Certification.
Because Orange Business hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:
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