Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

Become the pivotal support for our WAN Optimization Controller and Wide Area Networks, ensuring clients receive unparalleled service while you tackle complex network challenges head-on.
• Support Wan Optimization Controller (WOC) and Wide Area Networks (WAN) services for Customer NOC (Network Operations Center).
• Act as a Single Point of Contact for WAN/WOC scope, providing direct customer support through phone, email, and ServiceNOW.
• Monitor infrastructure, respond to alerts/events, and ensure WAN services remain available and supportable 24/7/365.
• Perform first-level basic troubleshooting for incidents on routers and Riverbed devices.
• Collaborate with engineering and operations teams, or external vendors/Service Providers, to achieve incident resolution.
• Troubleshoot complex issues related to Layer 2/3/4 protocols (TCP/IP, UDP, GRE, MPLS, IPSEC, BGP, EIGRP, OSPF, HSRP, VRRP) on CISCO and Riverbed Steelheads.
• Consult Cisco and Riverbed Guides during troubleshooting or planning changes to network infrastructure.
• Advise customers on troubleshooting steps to assist in incident resolution.
• Create incident tickets for alarms generated by monitoring tools and customer-reported issues.
• Manage incident backlog and escalate cases with Service Providers until resolution is achieved.
• Create and lead crisis phone bridges with customers and Service Provider Engineers for High Priority Incidents.
• Create and manage Change tickets for customer-requested operations on routers/Riverbed.
• Perform pre-checks for Change Feasibility before forwarding requests to Service Providers/Riverbed team.
• Join phone bridges for Change operations to ensure correct configurations by engineers.
• Conduct post-checks on routers and Riverbed Steelheads post-change to ensure operational smoothness.
• Develop and maintain documentation for the NOC, including problem solutions, CMDB, network diagrams, and MPLS Cloud prefix lists.

You are a dynamic bilingual professional, fluent in both English and French, with a profound understanding of networking protocols and operating systems like Windows and Linux. Your strong analytical and troubleshooting skills, complemented by a knack for effective communication, make you a valuable asset to our team. A Bachelor’s Degree in IT, Networking, or a related field enhances your qualifications, while your proactive attitude and flexibility equip you to thrive in a fast-paced environment.

Your professional skills:
• Possess strong bilingual communication skills in English and French, both written and spoken.
• Demonstrate an excellent understanding of Extranet/Internet protocols including TCP/IP, SMTP, POP, LDAP, DNS, and Proxy.
• Have practical experience with operating systems such as Windows and Linux.
• Display a solid understanding of TCP/IP networking, application servers, proxy servers, firewalls, and load balancers.
• Show proficiency in using troubleshooting tools and methodologies to address IT issues effectively.

Your soft skills:
• Exhibit strong knowledge management capabilities and familiarization with IT standards and processes.
• Build and maintain positive customer relationships through effective communication.
• Demonstrate exceptional troubleshooting and analytical skills to address and resolve issues.
• Employ strong time management and organizational skills to balance multiple priorities.
• Show a proactive, self-motivated, and tenacious approach to problem-solving in a team-oriented environment.

You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.