Security Manager (former title Security Technical Professional)
The position is a technical support and consulting role within operations. The successful candidate will develop a detailed understanding of their customer’s global solution and all the managed security devices within it. The role includes handling of escalated incidents, complex changes, provision of reports and provide guidance (consulting) on Security Services. This requires technical competence to a high level as well as close liaison with the customer, service management, project management and other operational teams within Orange and across third-parties. Therefore, we need a mix of ability to troubleshoot a direct incident, coordinate across multiple teams, interpret technical requirements into detailed change requests and make sense of alerting and capacity data.
Senior security engineer required for a full time position to support the customer's managed security service. In this role the successful candidate will:
- work in an ITIL Environment
- liaise closely with the customer including regular onsite visits
- interlock effectively with Orange service management and project management teams
- manage crises and escalated incidents with second, third level and vendor support
- handle problem management, root cause analyses and service improvement plans
- assist in planning and implementation of complex changes and customer projects
- help define and coordinate customer security incident and problem response procedures
- provide regular reports regarding activity, performance and capacity on customer devices
- bring forward design/technical/configuration improvement ideas
- maintain documentation within the CMDB
- provide mentoring and training to extended teams as required
skills and attributes to include:
- degree in computer science, engineering or similar preferred
- very good understanding of networking (TCP/IP, routing, switching and WAN optimisation)
- very good understanding of IT security concepts, technologies and practices
- good understanding of Cloud Services such as Infrastructure as a Service (IaaS)
- good Unix/Linux skills
- initiative, self-motivation, ability to work under pressure with internal support teams and with the customer (on site when required)
- proven working experience with (at least 5 or more vendors): firewalls (CheckPoint, Juniper or Palo Alto), unified defense (Fortinet), proxy servers (Bluecoat), perimeter antivirus gateways (BluecoatAV, McAfee), IDP/ IPS (Juniper, McAfee or Checkpoint), F5 (Load Balancers and Web Accelerators), Web Protection Suite (Cisco ScanSafe, Zscaler or Bluecoat), SIEM (ArcSight, Qradar or Splunk).
- MUST: very good understanding, hands-on support and experience with firewalls, Proxies, load balancers and intrusion prevention technologies
- MUST: fluency in English with strong written and verbal communication skills
- Highly Regarded: relevant security certification (Vendor certificates such as Checkpoint, F5, Splunk, CISSP, CEH etc.)