Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

As a Carrier Partner Manager, you will orchestrate the seamless management of international connectivity, ensuring operational excellence and strategic supplier partnerships that enhance customer experience.

• Oversee the operational and contractual management of international backbone suppliers to ensure adherence to SLAs and QoS.
• Negotiate service credits and support contract compliance while maintaining strong communication with suppliers.
• Select carriers and validate operational readiness, ensuring that all documentation aligns with network design and deployment plans.
• Collaborate in the handover to Operations, ensuring NOC readiness and establishing an escalation matrix.
• Monitor performance through KPI analysis and produce dashboards that provide actionable insights.
• Manage supplier relationships at an executive level, leading operational review meetings and interlocking with the NOC.
• Own Root Cause Analysis (RCA) and Service Improvement Plan (SIP) initiatives to proactively manage crises.
• Foster cross-team collaborations with OINIS, Sourcing, and CSC OWI to optimize service delivery.
• Focus on continuous improvement initiatives to enhance customer experience and operational efficiency.
• Manage direct relationships with stakeholders in Sourcing, Design, Deployment, NOC, and Customer Service Center, ensuring collaborative alignment on operational performance.
• Foster indirect relationships with customers and support functions, maintaining visibility and responsiveness to their needs.
• Drive accountability for supplier performance by overseeing operational reviews and engaging in crisis management initiatives.
• Coordinate cross-functional relationships that facilitate BUILD/RUN operations, enhancing internal and external communications.
• Claim penalties from carriers when key performance indicators are not met, ensuring financial accountability and compliance.
• Contribute to negotiations on operational aspects within supplier contracts that affect financial performance and service delivery.
• Support sourcing negotiations with an emphasis on operational requirements and service delivery expectations.
• Manage Service Credit claims to ensure financial and contractual obligations are upheld, promoting trust and reliability with carriers.
• Disseminate key information to internal teams (OINIS, CSC, Sourcing) to maintain an informed operational landscape.
• Cultivate and maintain professional relationships with carriers to support a constructive and collaborative environment.

We are seeking an individual with expertise in performance management, ensuring adherence to SLAs and KPI monitoring through meticulous compliance tracking and statistical analysis. Your advanced technical knowledge of international networks and service platforms, coupled with proficiency in productivity and collaboration tools, will drive our operational success and enhance our team workflow.

Your professional skills:

• Possess expertise in performance management, ensuring SLA adherence and KPI monitoring through compliance tracking and statistical data analysis.
• Demonstrate advanced technical knowledge of international networks and service platforms, understanding design principles and operational processes.
• Utilize proficiency with standard productivity and collaboration tools, such as MS Office, Webex, and Teams, to enhance team communication and workflow.
• Exhibit the ability to interpret and produce performance reports, dashboards, and analytical insights to drive decision-making.
• Familiarity with automation and scripting environments (e.g., Visual Basic, Excel Macros, R, PHP, Python) is highly advantageous.

Your soft skills:

• Maintain a customer-oriented mindset, demonstrating a strong commitment to service quality in all interactions.
• Exhibit a high sense of responsibility and autonomy, effectively driving actions both independently and as part of a team.
• Develop excellent relationship-building skills, with a proven track record of interacting with external partners in diverse, multicultural environments.
• Showcase strong transversal leadership capabilities, coordinating complex initiatives across various functional teams.
• Possess outstanding communication abilities, with fluency in spoken and written English; additional languages such as Spanish, Portuguese, or French are a plus.

At Orange, we promise a fulfilling journey where you’ll be at the forefront of innovation in connectivity solutions. You’ll be empowered to tackle challenges head-on in a collaborative environment that values your insights and contributions. Join us to not only excel in your career but also to make a significant impact in the realm of global telecommunications, creating superior customer experiences together.

You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

 

The benefits of being Orange

 

Orange Business was certified as one of the best companies to work by the Great Place to Work Institute from 2012 to 2015. Since 2016, Orange has been awarded as the Top Employer Brazil. The comprehensive independent research revealed that the Company provides excellent employee conditions, nurtures and develops talent throughout all levels of the organization, and has demonstrated its leadership status in the HR environment, always striving to optimize its employment practices and to develop its employees. And since 2015, Brazil has been recognized by the Gender Equality & Diversity for European and International Standard Certification.

 

Because Orange Business hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

 

• Medical plan
• Dental plan
• Life insurance
• Meal allowance
• Transportation allowance
• Bonus plan
• Gympass
• Day care
• Private pension fund
• Birthday gift (day off)
• Give a day, get a day (day off)
• Maternity Leave (6 months)
• Paternity Leave (15 days)
• Orange Employee Solutions (psychological and legal assistance)
• Shiatsu
• Labor gymnastic
• Teleworking Reimbursement

 

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.