Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
key accountabilities key result / decision areas (outcomes) Lead the Fault management of highly critical and complex problems as a member of the highest level expert support team. Provide highest level technical support to resolve all Backbone Network/customer events/issues/cases referred to the group by level 2 operational support team and also by network operation center to accomplish outstanding Customer experience and to meet organisation specified objectives. Propose and execute continuous improvement plans for resolving recurrent backbone network issues and improvement of Orange International backbone network infrasrtucture in a proactive manner Proactive initiatives to alleviate potential risk in the operational network. Coordinate with OBS Engineering/Planning Departments to resolve capacity, design and other complex issues within the Network by planning,participating and executing new projects successfully Problem management to reduce the number of repeated incidnts in the network. Lead the vendor management activities as network operation entity by working closely with Engineering for platform specific problems and resolving Software bugs associated with Vendor platforms. Managing the suppliers by technically challenging them to ensure best support for the organisation. Create and communicate effectively Technical Advisories on vendor bugs and workarounds to all provisioning and customer facing support entities to sync up with their process and maintain transparent flow of information. Release updated technical advisories to proactively alert all internal stakeholders about identified bug or problems. Support the “Head of Network Services Experts “to implement new and follow existing operational procedures to ensure network efficiency and availability. Dual validate and support High impact ,major and complex changes to the Network infrastructure as a part of Network Change Management Process and drive change management quality audit initiative. Risk mitigation due to disruptive network changes and ensure continual improvvement of Change management activation process. Provide network operations feedback to the management as well as active participation in Network related projects. Ensure on-the-job training for all products and services required for daily operations by creating related documents, presentations etc for knowledge management within Voice operation including level1 and level2 teams. Effective knowledge management of the operatinal team to ensure availability of backbone support for the services offered to OBS customers. Knowledge sharing within OBS by using the official data repositories assigned such as Sharepoint, OneNote Intranet Web sites, Fault and Change Management tools End to end knowledge sharing for whole Voice operation teams. Maintain a thorough understanding of the tools, systems, and processes required to provide top notch technical support and a swift problem resolution. More effective backbone support for complex problems. Manage projects related to new software, hardware or services release in the production network (voice and IP). Effective release management with zero impact to operational network. decision making: Improved network availability Improved Change management success rate Improved CSAT
knowledge and abilities Excellent knowledge of Carrier Class Network VoIP & Virtualization networks - VoIP, SIP, VMware, Kubernets/Dockers, Open Stack/OpenShift, Ansible, Phython, IMS/IMS Core/Mobile Core etc. Expert level of knowledge and hands on troubleshooting experience on one or more than one of the following Voice & IMS Infrastructure equipment’s & technologies: Voice NGN, VoLTE, IMSaaS, Class 4 & 5 Network, Oracle (Acme SBC & Session Router), Ribbon (vSBC/SBC, vPSX & vEMS), ATOS/Eviden Gatekeeper Platform, Telco Bridge & NG-Voice. Strong knowledge on Virtualization, Systems, Scripting & IoT – Rancher, Kunbernets, OpenStack, OpenShift, VMWare, Red-Hat Linux, Anisible, Phython & IMS/IMS Core/Mobile Core Excellent Analytical and troubleshooting skills on above technologies and infrastructure is must. Good understanding of Carrier Class Service Provider Voice Backbone Infrastructure. Experience in vendor management role as a member of highest technical support team
education, qualifications, and certifications |
University degree or equivalent experience (Computer or Electronics or Telecommunications or Networking). |
PMP certification will be an added advantage |
Experience |
Minimum of 7 - 9 years technical support experience in any telecom platform / environment within the telecom or IT industry preferebly in telecom service provider backbone network. |
Project management experience. |
In depth hands on technical knowledge and exposure to high end core network elements. |
Experience of working in TAC support /L3 support teams preferred |
You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.
• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.
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