Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

Key accountabilities

• Lead the Fault management of highly critical and complex problems as a member of the highest level   expert support team.
• Propose and execute continuous improvement plans for resolving recurrent backbone network issues and improvement of Orange International backbone network infrasrtucture in a proactive manner
• Coordinate with OBS Engineering/Planning  Departments to resolve capacity, design and other complex issues within the Network by planning,participating and executing new projects successfully
• Lead the vendor management activities as network operation entity  by working closely with Engineering for platform specific problems and resolving Software bugs associated with Vendor platforms.
• Create and communicate effectively Technical Advisories on vendor bugs and workarounds to all provisioning and customer facing support entities to sync up with their process and maintain transparent flow of information.
• Support the “Head of Network Services Experts “to implement new and follow existing operational procedures to ensure network efficiency and availability.
• Dual validate and support High impact ,major and complex changes to the Network infrastructure as a part of Network Change Management Process and drive change management quality audit initiative.
• Provide network operations feedback to the management as well as active participation in Network related projects.
• Ensure on-the-job training for all products and services required for daily operations by creating related documents, presentations etc for knowledge management within Voice operation including level1 and level2 teams.
• Knowledge sharing within OBS by using the official data repositories assigned such as Sharepoint, OneNote Intranet Web sites, Fault and Change Management tools.
• Maintain a thorough understanding of the tools, systems, and processes required to provide top notch technical support and a swift problem resolution.
• Manage projects related to new software, hardware or services release in the production network (voice and IP).

• Provide highest level technical support to resolve all Backbone Network/customer events/issues/cases referred to the group by level 2 operational support team and also by network operation center to accomplish outstanding Customer experience and to meet organization specified objectives.
• Proactive initiatives to alleviate potential risk in the operational network.
• Problem management to reduce the number of repeated incidents in the network.
• Managing the suppliers by technically challenging them to ensure best support for the organization.
• Release updated technical advisories to proactively alert all internal stakeholders about identified bug or problems. 
• Risk mitigation due to disruptive network changes and ensure continual improvement of Change management activation process.
• Effective knowledge management of the operational team to ensure availability of backbone support for the services offered to OBS customers.
• End to end knowledge sharing for whole Voice operation teams.
• More effective backbone support for complex problems.
• Effective release management with zero impact to operational network.
• Improved network availability
• Improved Change management success rate
• Improved CSAT

 

Knowledge and abilities

 

 

• Excellent knowledge of Carrier Class Network VoIP & Virtualization networks - VoIP, SIP, VMware, Kubernets/Dockers, Open Stack/OpenShift, Ansible, Phython, IMS/IMS Core/Mobile Core etc.
• Expert level of knowledge and hands on troubleshooting experience on one or more than one of the following Voice & IMS Infrastructure equipment’s & technologies: 
• Voice NGN, VoLTE, IMSaaS, Class 4 & 5 Network, Oracle (Acme SBC & Session Router), Ribbon (vSBC/SBC, vPSX & vEMS), ATOS/Eviden Gatekeeper Platform, Telco Bridge & NG-Voice.
• Strong knowledge on Virtualization, Systems, Scripting & IoT – Rancher, Kunbernets, OpenStack, OpenShift, VMWare, Red-Hat Linux, Anisible, Phython & IMS/IMS Core/Mobile Core
• Excellent Analytical and troubleshooting skills on above technologies and infrastructure is must. Good understanding of Carrier Class Service Provider Voice Backbone Infrastructure.
• Experience in vendor management role as a member of highest technical support team.

 

Education, qualifications, and certifications

 

• University degree or equivalent experience (Computer or Electronics or Telecommunications or Networking). 
• PMP certification will be an added advantage 

 

 

Experience

 

• Minimum of 7 - 9 years technical support experience in any telecom platform / environment within the telecom or IT industry preferably in telecom service provider backbone network.
• Project management experience.
• In depth hands on technical knowledge and exposure to high end core network elements.
• Experience of working in TAC support /L3 support teams preferred 

 

 

 

 

You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.