Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

Mission

The mission of the Service IT Designer Lead is to enable sales success for large multinational customers by shaping robust, scalable, and differentiated digital service designs, translating customer needs into compelling digital service propositions that integrate seamlessly with telecommunications solutions.

Mission in Practice

• Act as the digital service authority in complex presales engagements
• Bridge customer expectations, technical feasibility, and commercial viability
• Ensure digital service designs are consistent, reusable, secure, and aligned with strategic platforms
• Elevate the quality and credibility of telco digital service offerings in competitive deals
  1. Key Responsibilities

 

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The Service IT Designer Lead is responsible for designing and articulating the digital service wrap for complex telecommunications solutions sold to large multinational customers. The role works closely with presales, sales, solution architects, operations and product teams to translate customer requirements into coherent, value-driven digital service designs that support deal success.

The role focuses on the IT, digital, and platform components that enable service management, assurance, and customer experience.

 

1. Presales & Deal Support

• Act as digital service design lead for strategic bids and complex deals involving multinational enterprise customers
• Support sales and presales teams by shaping service concepts, digital architectures, and value propositions
• Participate in customer workshops, RFIs, RFPs, and bid responses, representing the digital service perspective
• Translate customer business and technical requirements into digital service designs aligned with telco offerings

1. Digital Service Design

• Design the digital service layer for a given customer, including:
  • Service portals and customer interfaces
  • Automation and orchestration components
  • Monitoring, analytics, and reporting capabilities
  • APIs and integration with customer and internal systems
• Define service decomposition into digital components, dependencies, and interfaces
• Ensure designs align with standardized platforms, reusable components, and reference architectures

1. Architecture & Integration

• Collaborate with IT architects to ensure end-to-end design consistency
• Define logical and high-level technical architectures supporting the digital service layer
• Ensure interoperability with customer environments and third-party systems

1. Governance & Quality

• Ensure digital service designs are:
  • Secure, scalable, and resilient
  • Aligned with internal standards and regulatory requirements
  • Commercially viable and implementable within deal constraints
• Review and validate digital service designs produced by other designers or partners

1. Leadership & Enablement

• Act as subject-matter expert for digital service design within presales
• Mentor and guide service designers on complex opportunities
• Contribute to the evolution of design frameworks, templates, and best practices

1. Key Skills & Experience

• Strong experience in IT / digital service design within a telecommunications or large enterprise environment
• Proven background supporting presales and complex B2B deals
• Solid understanding of:
  • Digital platforms and service management tools, such as ServiceNow, Sienna BluePlanet UAA, NetDevOps, Splunk
  • Cloud, automation, and API-based architectures
  • Customer-facing digital solutions
• Ability to communicate complex designs clearly to technical and non-technical stakeholders
• Experience working with multinational enterprise customer
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• Preferred
• Experience with global managed services or large-scale telco solutions
• Familiarity with IT service frameworks (e.g. ITIL) at a conceptual level
• Exposure to security, compliance, and data protection requirements in regulated market
• Strong stakeholder management and presentation skills
• Structured, design-driven mindset
• Ability to operate under deal pressure and tight timelines
• Collaborative leadership style with a customer-centric approach

You bring passion, energy, taste for exploration and adaptability. You seek the opportunity to expand your knowledge and develop new skills.

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.