Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

• Manage incidents reported by clients (handling calls, opening a ticket, communicating with various teams) within the SLA framework.

• Analyze these issues and resolve them using available tools and processes.

• Participate in process improvement while taking client requirements into account.

• Work closely with the team located in France.

• Ensure contractual commitments, particularly regarding timelines and service quality, when processing an order or resolving an incident.

• Provide updates on actions by communicating with key internal or external stakeholders and logging actions in the IT system in a clear and understandable manner.

• Contribute to improving the customer experience and creating value: provide guidance and support to internal/external clients or partners.

• Holder of a Bachelor’s degree in Computer Science, specialized in: Computer Networks, Telecommunications, and Information Systems.

• Proficient in French and English (spoken and written).

• Excellent customer-oriented skills.

• Strong interpersonal and leadership skills.

• Time management, organizational, and communication skills.

• Proactive, autonomous, and determined.

• Ability to build relationships with a team located outside of Mauritius.

• Presentation skills.

• Technical skills:

  • Good knowledge of networking.

  • Good knowledge of DSL.

  • Ability to work under pressure and manage multiple tasks.

  • Solid experience in IT/communications with strong analytical and problem-solving skills.

  • Excellent IT skills and knowledge of applications.

  • Ability to work 24/7.

• Excellent team spirit.

• Fluent in French and English (written and spoken).

You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.

• Opportunités mondiales: Travailler au sein d’équipes multinationales avec la possibilité de collaborer avec des collègues et des clients du monde entier..
• Environnement de travail flexible: Horaires flexibles et possibilité de combiner travail au bureau et à domicile (modalités hybrides).
• Développement professionnel: Programmes de formation et opportunités de montée en compétences ou de reconversion.
• Évolution de carrière: Possibilités de progression interne et de mobilité au sein d’Orange.
• Culture bienveillante et audacieuse: Programmes de santé et de bien-être, initiatives en faveur de la diversité et de l’inclusion, actions de Responsabilité Sociétale des Entreprises (RSE) et événements de lien avec les salariés.
• Programmes de récompenses: Programme de parrainage.

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.