Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

• Completing standard and complex change management assessments.
• Managing change/release activities on IPT infrastructure.
• Identifying, analyzing, and preparing risk mitigation tactics.
• Integrating change management activities into project plans.
• Initiating Change Advisory Board meetings to validate and approve changes/releases.
• Coordinating between different teams involved in change implementation.
• Updating Low-Level Design (LLD) documents to reflect the implemented changes.
• Compiling all changes into a comprehensive Forward Schedule of Changes for CAB review.
• Conducting lessons learned/after-action reviews related to change effectiveness and efficiency.
• Compiling monthly completed change reports demonstrating agreed KPIs.
• Act as the first point of escalation for change management desk and change-related issues.
• Provide on-call support for critical changes, emergency changes, and after-hours escalations.
• Collaborate with incident management team for changes causing incidents or service degradation.
• Ensure timely decision-making, risk communication, and stakeholder alignment emergency changes.
• Establish and maintain a change management knowledge base for team onboarding and documentation including Process documentation, technical procedures, standard change templates, Lessons learned, and Change evaluation reports.
• Interlock with consultancy and expert teams for any upskilling or reskilling required technical programs to have info and cascade to the team.
• Lead communication in complex situations with internal and external stakeholders.
• Undertake any other reasonable task assigned by management.

Skills Required:

1. Excellent interpersonal and communication skills to effectively engage with customers
2. Proficiency in understanding complex customer infrastructure and a strong grasp of services provided by Orange Business
3. Exceptional customer service skills to ensure customer satisfaction
4. Strong problem-solving abilities to troubleshoot and resolve technical issues efficiently
5. Capability to work effectively under pressure in a fast-paced environment
6. Strong multitasking skills to manage multiple tasks simultaneously
7. Fluency in English, both verbal and written
8. Strong organizational and time management skills to meet SLAs and deadlines effectively

Preferred Technical Knowledge:

1. CCNA certification is considered advantageous
2. CCNP Collaboration certification is a plus
3. Familiarity with ITIL Foundation principles is beneficial

You bring passion, energy, taste for exploration and adaptability. You seek the opportunity to expand your knowledge and develop new skills.

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.