Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

The Project Management function within Orange Business is undergoing a digital transformation, driven by the Triumph Program. Our mission statement is to “build an improved end to end Project Management Process, enabled by the ServiceNow SPM (Strategic Portfolio Management) tool, allowing our teams and customers to collaborate, measure and improve our projects’ operational and financial performance”.

As Digital Learning Designer / Consultant, you will play an instrumental role in enabling the user adoption of ServiceNow SPM, expected to be in range of 1,000 users globally (across Orange Business France and Orange Business International). You will collaborate with the “Customer Solution Project Management” and “Customer Solution Delivery” Global Process Leadership teams, Triumph Program Manager, SPM Product Manager, SPM Delivery Manager, SPM Support & Communications Manager, User Adoption Manager and Epic Owners to define how users should execute the process in ServiceNow SPM.

You will lead the creation and maintenance of high quality, digital learning resources that are intuitive, engaging, and accessible. You will drive employee upskilling by ensuring that there are structured learning paths in Orange Learning and that we drive continuous improvement in training content and delivery. 

 

Key Responsibilities:

• Way of Working Definition: Help translate our Project Management process into clearly defined ways of working, ensuring clarity on how ServiceNow SPM enables the execution of the process.

 

• Training Content Creation: Design and build digital learning content to enable clear communication of expected ways of working to the ServiceNow SPM user community. This includes the primary user guide and other formats such as simulations, guided walkthroughs etc. This should be customized based on the user persona.

 

• Digital Learning Experience & Certification: Define and build structured paths, per persona, for the user community in Orange Learning. This should ensure that they  are confident in how they should utilize the tool and maximize use of key features. You will plan and execute a program of certification that enables a progressive learning path and assure user competence. Ensure accessibility, consistency, and compliance with Orange Learning best practice. 

 

• Learning Governance & Quality Management: Lead the creation and maintenance of learning governance.  This should include the roles and responsibilities of all Triumph leaders and the publication of an end to end process that control how new content creation or change is triggered and managed ( new feature delivery, changes to way of working, response to user feedback etc ).

 

• User Adoption / Satisfaction: Help drive user adoption of the tool by regularly engaging with the user community for their feedback and translating them into improved learning experiences.

Key Interlocks:

• Global Process Leadership (GPL) Teams: The GPL teams own their processes and are responsible for defining the overall, expected way of working in ServiceNow SPM. You will support them by translating this into appropriate training materials.  Note: the GPLs delegate the detailed feature definition to the Epic Owners.

 

• Triumph Epic Owners: The epic owners (also known as Workstream leaders) are responsible for specific elements of SPM functionality (Resource Management, Financial Management etc). They request new capability (including specification of features/user stories and UAT) and are responsible for their elements delivering business requirements. You will work closely with them on the details of the training materials.

 

• Triumph Program Manager: The Program Manager will ensure that your work helps drives the expected capability improvements and business benefits. They will also ensure that all program resources are mobilized to work with you effectively.

 

• ServiceNow SPM Product Manager: The Product Manager helps you to understand that "why" and "what" (strategy, use cases, roadmap), while you will define the "how" (effective learning methods, documentation) to ensure user adoption.

 

• SPM Delivery Manager: The Delivery Manager controls the delivery of new tooling capability. You will work closely with them to understand what new features are being delivered and when, enabling you to plan and execute training content design and delivery.

 

• SPM Support & Communications Manager: You will coordinate with the Support & Communications Manager in 2 ways. Firstly, they will help you to communicate with the user community in the most effective way and they will ensure you receive feedback from the user community based on support requests. 

 

• SPM User Adoption Manager: The User Adoption Manager is overall responsible for driving increases in user adoption and project quality. You will work hand in hand with them to ensure that the digital learning experience meets their needs and that feedback from the user community is funneled to you. 

Success Criteria:

• All training materials represent the current ways of working and are updated in line with each iteration release (where appropriate).
• Training materials are available in both English and French (note: French team members will provide the translation). 
• New features are communicated and appropriate training delivered, minimizing business disruption. 
• Increased user adoption and project quality (to be measured by User Adoption Manager).  
• High user satisfaction scores in user surveys, relating to training content and delivery. 
• Reduction in tool usage errors and support requests.
• High-quality, engaging, and consistent training assets published Orange Learning. 
• 95% + of user community completing learning paths ( per persona ) and gaining SPM certification. 

Skills & Competencies

Core Competencies

• Proven experience in instructional design and digital learning content creation.
• Ability to translate ways of working and complex tool functionality into clear, engaging learning content.
• Strong command of e-learning authoring tools. 
• Experience with multimedia content creation (videos, animations, demos).
• Understanding of learning accessibility best practices.
• Excellent collaboration, communication, and stakeholder management skills.

 

 

Preferred Knowledge

• Familiarity with ServiceNow SPM or similar enterprise portfolio management platforms.
• French language skills are a bonus, as materials will need to be translated to French. 
• Understanding of digital transformation lifecycles and enterprise change management.

You bring open mindedness, ability to handle pressure, leading with courage and empathy, assertiveness and communicate effectively.

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.