Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

The Integration Services Business Renewal Specialist (IS-RS) is a specialist role focused on the renewal of existing maintenance services contracts and business development through the sale of additional hardware with associated services.

The IS-RS is expected to manage all activity in the ‘bid’ phase including renewal presentation and closure of the customer commitment to renew for assigned Customers related to IS maintenance business.

 

Working with Orange Customers and/or account teams to plan and execute account coverage to retain existing maintenance and create campaigns to develop new hardware sales & services revenue opportunities. The role will be provided with a detailed understanding of Customer inventory from which to he/she needs to  identify opportunities where Orange solutions can renew and add value. 

 

Integration Services maintenance (vendor branded and cobrand) products will be the primary scope of quotes and inventory that the IS BOS will manage.

The IS-RS can support an existing AM, if already assigned for that given customer, and/or lead in selling in a designated region in accordance with an assigned customer list.  An example of the level of support will be managing all services quotation requests for the same account(NAM). 

The IS-RS will provide the quotation and/or any maintnenance inventory reports from Orange Business Services, under the control of the Account Manager or upon direct request from the customer, as agreed with the Account team and customer expectations.

As the maintenance services subject matter expert to designated customers it will be essential to foster a positive and collaborative experience that results in incremental business.

• Daily data cleansing activity to ensure inventory remains upto date and renewal activity is timely & accurate-
• In line with Account Teams take the lead on assigned Customer opportunities to renew and expand business and Open & regular communication, updates, statuses with Account Manager-
• React to maintenance renewal quotes provided and manage through the opportunity through to customer commitment. Retain Customer communication as required through the order implementation process
• Direct written & verbal Customer contact as necessary.
• Understand the implications of EoL equipment, migration paths and the principals of quoting replacements / upgrades
• Understand Customer commercial terms (discounts, non-standard margins approved, C/R % approvals, etc.) for assigned Customers. Keep abreast of, and maximize, any partner programs, deal ID’s or promotions ensuring application where appropriate to improve pricing competitiveness and/or profitability
• Follow up quotes directly with Customer in alignment with Regional agreements via email or telephone contact and record the decision in IS Renew. Pass warm leads to Sales where Customer is requesting further info or sales visit before making a decision.
• Convert quotes to orders using IS Quote tool to complete the QUOTO – GOLD – Clarify process. Track orders through the Quote To Bill process ensuring smooth implementation and ensure actions necessary to resolve issues are completed by the relevant owners (POCM, GSC etc.)
• Inform Global Rebates Team of any required partner cases to ensure CSPP metrics & rebates are maximized at all times
• Manage Customer Inventory reporting, On-boarding and analyzing of data.

You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.