Service Manager

Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

• Responsible  for the successful completion of project team deliverables on time, within budget, and according to specifications
• Develop & finalize the transition/transformation plan with the internal & customer teams
• Identify and secure resources necessary to execute the Transition Plan.
• Manage transition planning, knowledge transfer, technolgy deployment, service readiness, people transfer, delivery operations setup, service management aspects of project
• Communicate progress / status of transition to all stakeholders
• Assist Central PM in developing contingency and risk mitigation plans for transition
• Communicate effectively with the internal business stakeholders what all changes in processes will be
• Deploys and refines a standardized transition methodology to be used consistently across initiatives
• Provide documentation/support requested by PM in support of project reviews, audits and other project requirements.
• Track status of work plans; resources; and deliverables for individual projects and roll up project information for overall program coordination; reporting; and communications.

 

 

• Bachelors Degree in Engg or a related discipline. 
• 6-8 years relevant PM & Transition management work experience.
• Minimum of 8-10 years IT management experience. 
• Ideal candidates should be Prince 2 certified. ITIL certified is added advantage
• High Level understanding of technologies such as service desk, end user computing (workplace services), data center services, network and security services, Cloud Services ,messaging and collaboration (IPT & Contact Center).
• Assisting the Central PM with project planning, execution, monitoring, tracking and reporting documentation 
• Transition/Transformation management experience required from previous role
• Hands on experience on project Management tools – MPP & well versed with Excel & PowerPoint 

You bring open mindedness, ability to handle pressure, leading with courage and empathy, assertiveness and communicate effectively.

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.