Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

Orange Business is seeking an experienced Unified Communications & Collaboration (UC&C) Solution Architect to join our Digital Innovation & Design team in Gurgaon. This is a critical role supporting our Asia Pacific growth strategy, working with enterprise customers to transform their communication and collaboration infrastructure.

As a  Solution Architect, you will be responsible for designing, positioning, and selling cutting-edge unified communications, contact center, and collaboration solutions which are a part of our EX & CX portfolio. You will work closely with our on-shore Sales and Presales teams across APAC, providing technical leadership and expertise in Voice Networks, Cisco Collaboration, Genesys Contact Center, Webex, Zoom, Microsoft Teams, and AI-powered communication platforms.

This role combines deep technical expertise with customer-facing consultancy, requiring someone who can translate complex business requirements into innovative, scalable, and cost-effective UC&C solutions that drive digital transformation.

Core Responsibilities

Solution Architecture & Design

• Architect end-to-end Unified Communications, Collaboration, and Contact Center solutions across cloud, hybrid, and on-premise environments
• Design enterprise voice networks including VoIP, SIP trunking, PSTN interconnect, carrier integrations, and Session Border Controllers
• Lead cloud telephony and operator services architecture ensuring global scalability & regulatory compliance
• Develop migration strategies from legacy platforms to modern cloud-based solutions with minimal business disruption

Multi-Vendor Collaboration Platforms

• Design enterprise collaboration solutions across Cisco (Webex, CUCM), Zoom, and Microsoft Teams ecosystems
• Architect interoperable, multi-vendor environments enabling seamless hybrid work and global voice services
• Deliver consistent user experiences across diverse platforms, devices, and geographies

Contact Center & Customer Experience

• Design next-generation cloud contact centers (Genesys Cloud, Webex Contact Center, Zoom Contact Center, Amazon Connect,NICE CXone)
• Architect omnichannel engagement solutions integrating voice, chat, email, SMS, social media, and video
• Implement intelligent routing, workforce optimization, and customer journey orchestration

AI & Intelligent Automation

• Integrate conversational AI and virtual agents (Google CCAI, Amazon Lex, Genesys AI, Nuance, Microsoft Bot Framework)
• Design AI-powered agent assist, predictive analytics, sentiment analysis, and speech analytics capabilities
• Implement voice biometrics, generative AI, and responsible AI frameworks with continuous optimization

Enterprise Integration

• Design integration architectures connecting UC&C platforms with CRM (Salesforce, Dynamics 365, ServiceNow), business applications, and analytics platforms
• Ensure seamless workflows with API-first design, middleware integration, and unified user experiences
• Enable data synchronization, screen pops, click-to-dial, and presence integration

Financial & Commercial Ownership

• Own complete cost accountability from estimation through implementation and operations
• Develop accurate BoM, professional services estimates, managed services costs, and carrier connectivity pricing
• Ensure alignment with customer budgets and profitability targets through value engineering and flexible commercial models
• Conduct TCO analysis, ROI modeling, and FinOps optimization for cloud solutions

You are a dynamic professional with a graduate degree in a related field and possess extensive experience in solution architecture, including pre-sales support. Your excellent written and communication skills, combined with your strong presentation capabilities, enable you to articulate complex solutions effectively. You have a proven track record of leading projects in voice and collaboration technologies with at least 10 years in the industry, showcasing your adaptability and desire for continuous learning.

Your professional skills:
• The candidate will have significant experience in pre-sales activities, enabling strategic engagement with clients.
• A strong understanding of cloud, hybrid, and on-premise voice and collaboration solutions is essential.
• Experience in designing secure and scalable digital workplace solutions is crucial.
• The ability to evaluate and recommend financial and technology strategies is expected.
• Proficiency in AI integration within communication platforms is preferred.

Your soft skills:
• Exceptional written and verbal communication skills are necessary for articulating complex ideas clearly.
• Strong presentation skills enable effective engagement with stakeholders and teams.
• An ability to inspire and lead teams toward innovative solutions is vital.
• Curiosity and a willingness to explore emerging technologies will enhance solution designs.
• A collaborative approach fosters teamwork and enhances problem-solving capabilities.
 

 

Join us at Orange as a Solution Architect and immerse yourself in an environment where your problem-solving abilities are valued and challenged. We promise a culture of tech ambition that celebrates curiosity and the pursuit of cutting-edge solutions. You'll lead with inspiration, shaping the future of communications while fostering a human-centric approach that empowers teams and drives impactful change.

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.