Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

A Technical, customer focused position having overall responsibility for Quality of Service and Customer satisfaction for all implemented IP Network Services and IT Infrastructure on assigned Customer Sector Groups. Preferably someone who has experience in understanding VoIP/IPVPN services to able to configure IPVPN (e.g. QoS) router setup and IT system integration project experience.

Qualification / Experience / Skills

• Ideally 3 years+ of work experience in customer-facing organizations within the telecommunications or IT industry with specific minimum 3 years’ experience in LAN & WAN services.
• 1-2 years of Voice services experience and cloud service experience is also desired.
• Strong communicative and analytical skills are essential.
• Proficient in English and Cantonese.
• Degree level or equivalent (Business or Science Degree) in Engineering or Telecommunications.
• Cisco qualifications minimum CCIE desired or same certification level as Juniper JNCIE Routing &Switch or Huawei HCIE Routing &Switch.
• Ability to deal effectively with all types of users.
• Well organized with the ability to work under pressure with minimal supervision.
• Customer Service, Network and IT system integration Project Management Experience.
• Trained, certified or experienced in technical design.
• Know well IT operation management (as ServiceNow) and monitoring tool are desired.
• Software development skills also be desired

 

You bring rigor, passion for challenges, and determination. You seek the opportunity to expand your expertise, achieve your goals, and thrive.

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.