Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

Description:

• Ensure the control, compliance, and entry of contractual elements related to Cloud offers sold autonomously in order to streamline the sales process and remove any administrative barriers.

Main Responsibilities:

• Verify the completeness and compliance of the contractual package (contract, purchase order, quotation).
• Ensure compliance with eligibility conditions for autonomous sales (technological scope, market segment, relevant products).
• Confirm that purchase orders and contracts are properly validated and countersigned by the DSF Sales Director.
• Identify missing documents or anomalies and follow up with the relevant stakeholders.
• Accurately input contractual information into the Contracts tool.
• Update and monitor internal administrative files.
• Ensure the quality and accuracy of entered data.
• Guarantee compliance with internal procedures and regulatory requirements.
• Collaborate with sales, management, and legal teams to streamline case processing.
• Contribute to reducing administrative processing times.
• Perform additional tasks as assigned by management.

Control and Reporting:

• Produce control reports (compliance rate, types of anomalies, processing times).
• Participate in internal control reviews when necessary to ensure contractual data compliance.
• Propose corrective and preventive actions in collaboration with sales teams.

Knowledge:

• Excellent written and verbal communication skills.
• Proficiency in IT tools (an asset).
• Good understanding of Customer Relationship Management (CRM) processes.
• Knowledge of the telecommunications sector.

Skills:

• Proactive approach in handling requests.
• Strong communication skills.
• Excellent interpersonal skills and customer service orientation.
• Good time management and organizational skills.
• Team spirit and ability to collaborate to solve issues when necessary.
• Attention to detail and adherence to defined processes and procedures.
• Ability to build and maintain effective working relationships with colleagues, management, and clients.
• Autonomy, motivation, and initiative.
• Persistence and determination.
• Flexibility and adaptability, especially regarding working hours.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Results-oriented with strong problem-solving skills.
• Willingness to learn and develop skills.
• Analytical skills, diagnosis, and incident resolution capability.

Additional Required Skills:

• Bilingual French/English (written and spoken).
• Proficiency in IT tools, especially Microsoft Office Suite: Word, Excel, Outlook.

Education, Qualifications, and Certifications:

• Minimum: Bachelor’s degree (IT, Engineering, or BSc).

Experience:

• Minimum 3 years of experience in back-office operations, contract document management, and customer relationship management.

 

You bring rigor, passion for challenges, and determination. You seek the opportunity to expand your expertise, achieve your goals, and thrive.

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.